Networking Basics
The is the server that translates a website name like google.com into a numerical IP address (like 142.250.190.78)
What is DNS?
The first step in troubleshooting almost any tech issue is to try this.
What is restarting the device?
An email pretending to be legitimate but designed to steal information is called this.
What is phishing?
When a user reports an issue, you should always do this before making assumptions.
What is ask clarifying questions?
This type of camera can pan, tilt, and zoom remotely.
What is a PTZ camera?
This device assigns IP addresses automatically on a network.
What is DHCP?
This component stores data temporarily while a computer is running.
What is RAM?
This practice uses more than one method of verification to log in.
What is multi-factor authentication (MFA)?
This system is used to track and manage support requests.
What is a ticketing system?
This device mixes multiple audio sources together.
What is a mixer?
This command tests connectivity between two devices.
What is ping?
If a computer won’t power on, you should first check this basic component.
What is the power supply or power cable?
You should never share this even with your supervisor.
What is your password?
If you don’t know the answer, the best professional response is this.
What is “Let me research that and get back to you”?
In a livestream setup, this device switches between video inputs.
What is a video switcher?
This command shows displays network information from a Windows computer.
This tool helps you determine if a network cable is working properly.
What is a cable tester?
This type of attack attempts many password combinations automatically.
What is a brute force attack?
Documenting steps taken to resolve an issue helps with this in the future.
What is knowledge sharing or future troubleshooting?
This cable type is commonly used for professional balanced audio connections.
What is XLR?
How many pairs of strands are in a network cable?
What is 4?
When diagnosing hardware issues, this method involves replacing components one at a time to isolate the problem.
What is the process of elimination?
The principle that users should only have access to what they absolutely need is called this.
What is least privilege?
Explaining technical concepts in simple terms demonstrates this important skill.
What is communication?
Separating livestream audio from house audio prevents this common problem.
What is feedback or audio loop?