CODING
CPST/Start&Standard/Basic&Exp All equate to what type of TV Service?
TV Select
I am moving to a Managed Wifi Property, am I eligible for the Spectrum One Promotion?
NO
Name all three Spectrum Mobile Plans and their prices
By The Gig - $14
Unlimited - $29.99
Unlimited Plus - $39.99
Where can an agent find the Spectrum Entitlement Tool?
What type of account is set up when a property manager calls and the location is Owner Responsible & who sets it up?
Current Resident & Lead Technician
What code should you add if you're ONLY adding Internet to an account?
NoBas
What are the lengths of our promotional offers?
1 or 2 Years
What number is needed to ID if a phone will qualify with Spectrum Mobile & how do you find it?
IMEI
Apple (Settings, General, About)/Samsung (Settings, About Phone)
How would you apply the Affordable Connectivity Program information in AgentOS? (4 Steps)
Tools --> UCM --> ACP --> New ACP Request
Customer wants to transfer their services, what should you check first to ensure the customer can transfer?
Sys/Prin
TV Choice consists of how many channels, as well as...
15 chosen Channels as well as Local Channels
What are the services that qualify for the BOGO promotion?
Bulk and Paid Internet
Explain the "By The Gig" Mobile Plan in detail.
Each BTG Line starts w/ 1GB of data and has Unlimited Talk and Text for $14 per GB
Where do you add an Authorized User?
AOS: Tasks --> Edit Customer --> Add Authorized User
What is the way to get an IMEI on phone's dailpad?
*#06#
What are the four codes for Fiber Internet (use 500 for answer) and the discount code for the Install?
Tntcwbase F/Tnt500f/S Tntrrtr/Stntnmwifi & SD755
What are all the Internet Speed Offers?
How many lines of services can be on a Mobile Account?
10 Lines
What tool do we use for Mobile Orders?
SM360
Name 4 different devices that the STVA can be used on...
Roku AppleTV XBox1 SamsungSmartTV Tablet Ipad Watch.Spectrum.Net and many more!
What FOUR codes are needed when adding a home phone to an acct without internet?
HP Autho, HP Active, Settop CID and No HSD
How long does the Spectrum One Promotion last and how much does it cost?
$0 for 12 Months
Name four benefits of Spectrum Mobile.
BYOD/Keep Your Phone Number/No Contract/Free International Texting/Taxes and Fees Included/500K HotSpots
A Third Party Verification (TPV) can be done two ways...what are they and how are they done?
Tools --> Agreement Initiator or via Phone (Host or Port)
True or False,
A customer can have two landlines in one location.
True