Packages & Pricing
The price of Sports View.
What is $7?
This article provides contact info for common manufacturers, beyond what Spectrum provides technical support for.
What is GEN6296? - Contact Information for Third Party and Equipment Manufacturers
"I'm having Tiling/Pixilation on my tv."
What is Picture Quality?
TMS TICKET ID: 16648718
BULK W/STAND CABLE/HBO/UP TO 2 DTA'S/BULK WIFI
DEBULK AS OF 03/07/2024
THROUGH 3RD PARTY VENDOR/RESIDENTS SHOULD BE USING
Keep or transfer? Customer is having issues with video & internet.
Transfer to residential video. - GEN8604
This guide has RF Remote Pairing on certain boxes.
What is Spectrum Guide?
You need this package in order to get Paramount Plus through Spectrum.
What is Showtime? - GEN8873
This article provides guidance on updating equipment outlets and what order they should be in.
What is HOW6908? - Update Equipment Hierarchy
"I need help setting up my Purchase Pin."
What is Customer Education?
"I have four units having cable issues." - Keep or Transfer?
What is Property Staff Support?
SPP code for Entertain View.
What is S Ent View?
The standard price of TV Select.
What is $64.99? - GEN2465
This article gives representatives direction on when to keep a call and when to transfer it to another department.
What is GEN8604? - SCS Bulk: Scope of Support
"My tv says Limited Mode"
What is Spectrum Guide?
WILDCARD!2 - Successfully sing the Spongebob C.A.M.P F.I.R.E song.
Good Job. :-)
Name that SPP code: Pplusshowtme
What is Paramount+ w/ Showtime?
WILDCARD!1 - What is the highest points scored in a single NBA game, and who scored it? (Double points for the year)
100 points, Wilt Chamberlain, (1962)
Good Job! :-)
This article provides all the info you need on Spectrum TV Products- including channel lineups, business rules, features/benefits, grandfathered packages, and much more.
What is GEN8873? SPP 3.0 Spectrum TV Product Details
"I'm having playback issues on my CISCO 8742HDC."
What is DVR Functionality?
"My non-pay disco order was closed instead of cancelled." Keep, or Transfer?
The 4 components of the Tech Disclosure.
Date/Time of Appointment, Pets Properly Put Away, 18 years or older if the caller will not be available, and 3 reminder notifications.
A customer has TV Select, Entertainment View, Digitier 1, HBO, and Sports View. She has 4 HD Boxes, and 1 DVR box w/ no discounts. Based on the property agreement below, how much is the customer paying for cable, before tax?
TVSLCT/DIGT 1/ 2 HD/PLUS INT NM WIFI
What is $87.49?
This article provides hyperlinks to support content useful to Technical Support (Chat, Video, Internet, & Voice Repair), including the CSG Landing Page.
What is GEN8898?- Technical Support Index Page
"My tv has latency (delay) when changing the channel."
What is Equipment Issues?
This department handles Proactive Maintenance....
Who is Proactive Maintenance?
"Reconozca el problema, responda con empatÃa y luego haga avanzar la llamada"
What is ARM?