Hardware
Network
Backup
IHG 1
IHG 2
100
HP Servers use this external harddrive
What is LaCie
100
This is the .12
What is Server
100
We never delete these on the database or backup drive
What is archives
100
This is used to create cases
What is Service Now
100
This item has 6 digits on it that changes every 60 secs
What is RSA Token
200
IBM Server use this external harddrive
What is Western Digital
200
This is the .221
What is Netgate
200
This backup program is used on HP Servers
What is Shadow Protect
200
If the username to a workstation is administrator, the password should be.
What is Support
200
this is how many letters in the hotel code
What is 5
300
What are the two brand servers we troubleshoot
What is IBM and HP
300
Workstations have this IP Address range
What is .41 - .160
300
Images are saved in this folder
What is AP_Server01
300
There are 3 regions we support/ EMEA, APAC, and ? What is the third region?
What is AMER
300
The average call handling time is
What is 15 mins
400
This device has 24 ports
What is Switch
400
What would you troubleshoot if the hotel calls and say they do not have any internet on any workstations or the server
What is Netgate
400
True or False: We do incremental backups ONLY?
What is False
400
There are two IHG Extended Stay Hotels. What are the two.
What is Candlewood Suites and Staybridge Suites
400
Remote Support System
What is Bomgar
500
The netgate is plug into what port of the switch?
What is Port 23
500
This is the IP Address of the EQUINOX
What is .162
500
This is the command timeout value when setting up a backup in Shadow Protect
What is 45
500
Holidex, Active Directory, RSA Token Admin, HMI, GBES are a programs that we will use. Where are these programs located
What is Citrix
500
program used to reset passwords
What is Active Directory
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