Safety
What is one way we can protect patient PHI?
Lock your screens
Turn over paperwork with PHI when not using it
Shredding unused PHI
Using privacy screens
Verifying patient identity with multiple identification factors
Do NOT throw away PHI in the regular trash
Where can we find a patients' documents and forms in their chart?
Media Manager
What is one of IHH's fax numbers?
(415) 369-1382 or (415) 369-1383
What is the clinic email address?
CPMCIHHCLINIC@SUTTERHEALTH.ORG
How many acupuncture and chiropractic visits does traditional Medicare A & B cover in a year?
0, traditional medicare does not cover acu and chiro at IHH.
Where is our meet up spot for a Code RED?
At the corner across the street
How can you use someone else's smartphrase?
Go to Smartphrase Manager and add yourself as a user.
How many visits are authorized for a patient on the Cancer Grant?
3 visits
What pool do we route benefit checks to?
Name one the of the specialty lab kits
Genova GI Effects
Genova Nutreval
Genova ASP
GI MAP
DutchTest
Boston Heart
Where can we find the PolicyStat? Bonus point: What do we use PolicyStat for?
We can find it on the Sutter Intranet. The PolicyStat provides us with a directory of Sutter policies and guidelines.
What appointment type does Chris Goodman Smith use for a follow up appointment?
What is IHH's slogan?
Healing people, transforming healthcare.
Every encounter is a healing encounter.
What app do we use to scan multiple pages of PHI into the Health Information Management (HIM) team?
PaperStream Capture
Name one of the Shared Medical Appointments (SMA) we did this year.
Ayurveda for Constipation
Managing Menopause
Chiropractic Support in Pregnancy
Name one error prevention tool of the month and how it's used.
STAR, SBAR, Cross Check, ARCC, 5:1 Feedback, Question and Confirm, Clarifying Questions
How do you send an MHO scheduling ticket?
You send a patient message and attach an appointment request.
What is needed for a patient with an HMO insurance to be covered at IHH?
A referral that is authorized.
What are the steps of the 3-Steps Communication?
1) Warm Welcome
2) Narrate the Visit
3) Fond Farewell
What is the Notice of Privacy Practices or the HIPPA?
It is a document informing patients how their PHI may be used and disclosed, and how the patient will access their information.
What are the 4 safety drills we do every year?
2 Fire Drills, 1 Medical Emergency, 1 Disaster/Earthquake
How do you add the self-pay discount to an appointment?
Select "Do Not Bill Insurance" under the coverage tab and then under other appointment information: select the contract "PB WF SELF PAY"
What year was IHH founded?
1994
What is the best action to take when a patient cancels within 24 hours of their appointment?
Document their cancellation, send them a late cancellation letter, and try to fill their slot through the waitlist.
What is a deductible?
The deductible is an amount of money that the patient is required to pay before their insurance starts to pay.