Ticket Categories
The category used when users generally have issues with LTE connections or devices that utilize them.
What is Cellular Phone - Verizon Wireless Data Service - MDM Config?
The holiday that takes place on 05 May in 2020 and should be a day you have committed to 'memory'!
What is Memorial Day?
The application where users often have to close and reopen their browser when resetting their password because the site will not advance to the next window.
What is Kronos?
The app, on a newer OS, that enjoys not working when users try to view photos.
What is the Windows 10 Photo viewer app?
The person who is most likely to mistake their name for the only female colleague on the Service Desk
Who is Ken?
The category used when none of the others fit and/or when you simply need to record an incoming call from a solicitor.
What is Informational Call?
The holiday that takes place on 11 November this year, which is also known to the Chinese as Single's Day.
What is Veteran's Day?
An older app, with specifications for both Human Resources and Health Care Services that allows users to view uploaded documents in one place.
What is ImageNow/Perceptive Content?
The small, app-like programs within a browser that are responsible for users getting a lot of pop-ups and other advertisements upon opening the browser.
What are malicious Chrome extensions?
This person enjoys telling everyone else about their antics in the lavatories.
Who is Terry Short?
The category used when users need to have their HIE (previously known to many as Nextiva) accounts set up or the password reset.
What is Fax Services Hosted?
The holiday that is going to take place on a Saturday in July, so instead, we will get the day before off from work. Thank goodness we are allowed to be independent on that day!
What is Independence Day?
This application is used specifically by the libraries for the tracking of incoming/outgoing books. Their login is tied to their AD account.
What is Polaris?
The reason why users have the most trouble creating a new password in Oracle EBS.
What is using two repeating characters in their password?
The person who literally sees stars after each and every team meeting because they are generally awesome.
Who is Luis?
The category of ticket placed in STATS where supplies are being requested for devices with identification numbers beginning with 171- or 1800-
What is MDS – Copier/Networked Printer Supply Order?
This holiday commemorates a major road running from I-275 that heads in both easterly and westerly directions. It also celebrates the person the road is named after.
What is MLK Day?
The website where any network issues can be viewed and where the information has not been updated so you're more likely to spend additional time just trying to find the correct information.
What is What's Up Gold?
The thing users attempt to do when they receive a CD from the Sheriff's Office and are unable to listen because of a proprietary software included on the CD will not install.
What is listening to HCSO audio files?
The person most likely to brag about something new they haven't even received yet.
Who is Cyrus?
The ticket category used when a user has all the components for a workstation available to them but are not sure how to put it all together.
What is PC Installation Request?
This holiday can take place any day you want, but you only have the option to do this twice per year.
What is a Floating Holiday?
The replacement for JobApps that we will soon be responsible for resetting the passwords for. We also supposedly will get "only" 3-5 calls on this per day...yeah right.
What is Taleo?
The error users see when they open an Office application but are unable to use it. A bar will often appear at the top of the app as well.
What is an unlicensed product error?
The person most likely to shrug off any negative statements made about them and shoot back with a statement twice as harsh.
Who is Ann?