Orders
How do I change a delivery date
open order in sams
click service/transport tab
click edit service/delivery
How do I import orders?
what is : open in salja
enter shopping list info in search bar
change drop down bar to planner
cx calling to find out who is delivering order
what is : check in centiro
or
check in parcel lab
cx calling about a case
what is : transfer to res
Where do you notate a call ?
What is : mosiak
Cx calling to order ehnet bathroom cabinet, how do you help?
what is : locate article id with cx
and add in salja with cx info to create an order
cx calling due to tsp not delivering order and did not get failed delivery, what do you do?
what is : call tsp to check on delivery to be sure items still being delivered
and or
reschedule order with cx since not on planned delivery
a businss cx is calling to add business account?
what is : transfer to business
Can you transfer to a call the store?
What is : Not unless you speak with store and someone can take over the call.
I'm a customer an I want to place an order with a foreign billing. how can you help
what is :59675.5
Cx calling due to order missing?
What is:
check order and tracking go over order
and if lost over to res with notes
How do you transfer to res
what is : in genesys click conversation
from the trasnfer drop down select res
When do you transfer to res
what is : 126929.4
anyone of this options or all is valid
the buy back and resell program?
What is : we buy back old ikea furniture and cx have to fill out form via website
cx is requesting a sup call
what is : enter in sup chat with steps needed