SALES
To convert this to a DS order, first right-click the shopping list order and click...
What is "Convert Order?"
SAMS stands for this...
What is "Service Action Management System?"
This system is used as a knowledge base.
What is VETA?
What cannot be found on the same day as a purchase.
What is a receipt?
We set up a case with _____ without needing a workflow.
What is "info only"?
You ca also click this keyboard button to "Convert Order"...
What is F5?
____ is the length of time that SAMS takes to populate.
What is three minutes?
The feedback button is used for this purpose.
What is providing feedback on documents?
You use this search option when looking for specific details regarding a receipt.
What is "Express Search?"
We use this Specification code for a food voucher.
What is "IF?"
This program allows you to pull up a customer's profile.
What is "Salja?"
"A" stands for this in SAMS.
What is going to be discontinued?
When you use VETA, you can favorite and follow documents that you find interesting or documents you think you will use frequently by clicking what icon.
What is the "duck" icon?
This option is used when the customer cannot provide exact information.
What is "Search?"
E-Commerce is only allowed __ case per order.
What is 1?
If your customer wants a delivery with “No Stock Delivery *Advanced” options, it is vital to click the highlighted section to remove the items out of stock. Our customers have what options.
What is Remove the items that are out of stock or Place them on a shopping list for later?
DDS stands for what in the Sales Method Column.
What is "Distribution?"
If you feel a document was helpful with your search terms, you can click the...
What is the "check" icon?
We enter this in the "text" field.
What is the last four digits of credit/debit card or IKEA Family Card, if used at time of purchase?
8502 is the scenario for what this type of case.
What is "Missing iSELL (refund)?
We use this address for a Foreign credit card.
What is 21236, Nottingham, Baltimore County, MD, in the zip code field?
This button is never to be clicked on under "Store Availability."
What is "signal inventory?"
You can narrow your search in the extended search by...
What is Choosing a label, text, title, or category?
The following is used to locate a receipt.
What is the last four digits of the credit card used to make the purchase or IKEA family card (if the customer used it during the purchase) • The exact amount of the purchase down to the cent • The store of purchase • The date of purchase?
This information goes under this hyperlink for "Picking Errors" under "Message on order confirmation".
What is "First time right code?"