Clearasil
What is the first step in the insurance-based process with customers?
Filing the claim/inspection.
What are emotional decisions?
Decisions based on feelings and experiences.
What are the two biggest risks when customers experience surprises in the process?
Distrust in the process and potential negative reviews.
How do you pronounce IKO?
Why is role-playing with sales reps beneficial?
It helps them practice clear communication and align their messaging with company standards.
Why is it important to communicate bad news to customers early in the process?
It builds trust, is clear, and sets a foundation for future communication.
What impacting rating is IKO Dynasty?
Impact class 3 rated.
How does giving customers bad news upfront ultimately benefit the company?
It establishes trust and avoids misunderstandings, creating a clearer customer roadmap.
What is the wind speed durability of IKO Dynasty Shingles?
130MPH.
Complete the phrase: "It takes two to ___."
Tango.
During which step should you discuss the adjuster meeting process and expectations with the customer?
When scheduling the adjuster meeting.
This software allows homeowners to being able to visualize the shingle colors on their roof.
IKO roofviewer.
True or False: Surprises in the process lead to better customer experiences.
False. Surprises create stress and can lead to frustration and complaints.
What is special about IKO Performance Shingles?
Amourzone Nail Line.
When everyone on the team says the same things, it creates what within the company?
Synergy in processes.
What are the key outcomes that need to be clearly communicated after the adjuster meeting?
The results, which could include approval, repair, or denial of the claim.
What does the customer experience need to align with in your company?
Core Values.
Give one example of how you can prevent customer confusion in the insurance-based roofing process.
By explaining the full process, including steps and expectations for each stage.
What was one designer shingle of IKO?
Royal Estate/Amourshake/ Crowne Slate.
Name one way to increase transparency with customers.
Clearly outlining process stages and setting expectations for each step.
Why is it critical to set expectations around the final check and "R.E.H.A.S.H list" on build day?
It gives customers a clear understanding of the last steps, ensuring there are no surprises.
What can enhance homeowners making an emotional decision?
Catering to their 5 senses.
How does having a clear and organized process impact customer perception of your company's brand?
It builds the reputation of being trustworthy, organized, and customer-oriented.
What is Jacks Gottesman nick name?
DAILY DOUBLE BONUS!!!!
Jack Dynasty.
Why is it important for sales reps to be calm, cool, and collected during customer interactions?
It helps reassure customers and prevents unnecessary stress or confusion.