Set 1
Discover is a ________ thinking stage.
Divergent
What does MECE stand for?
Mutually Exclusive Collectively Exhaustive
Questions that generate deeper insights are called
Open-ended questions
In Design Thinking, “Experiment” is a ________ thinking stage.
Convergent
The three types of ethnography are _____
Ethnographic Immersion, Ethnographic Observation & Ethnographic Conversation
To avoid limiting information flow during ethnography, researchers should avoid ________ questions.
Closed
In AEIOU, the letter "I" stands for
Interactions
HMW statements should be optimistic and ______-centric
Human
A good HMW statement avoids suggesting a ________
Solution in the question
What does Box 2 focus on?
Selectively forgetting the past.
What tool is used to capture what users Say, Think, Do, Feel?
Empathy Map
A visual tool used to document a user's end-to-end experiences
Journey Map
Design Thinking balances ______ and structure, and ________ with formality.
Chaos, Playfulness
In the 3-Box Solution frameworks, Box 3 seeks to close the _____ gap .
Possibility
In an Empathy Map, the 'Think' and 'Feel' categories are known as ________ quadrants because they are conclusions drawn from observation.
Inferred
The tool used to categorize insights and identify root causes is the ________ diagram.
Fishbone