Set 1
Discover is a ________ thinking stage.
Divergent
What does MECE stand for?
Mutually Exclusive Collectively Exhaustive
What tool is used to capture what users Say, Think, Do, Feel?
Empathy Map
In Design Thinking, “Experiment” is a ________ thinking stage.
Convergent
The three types of ethnography are _____
Ethnographic Immersion, Ethnographic Observation & Ethnographic Conversation
To avoid limiting information flow during ethnography, researchers should avoid ________ questions.
Closed
In AEIOU, the letter "I" stands for
Interactions
HMW statements should be optimistic and ______-centric
Human
A good HMW statement avoids suggesting a ________
Solution in the question
What does Box 2 focus on?
Selectively forgetting the past.
Questions that generate deeper insights are called
Open ended
A visual tool used to document an end-user's experience across touchpoints
Journey Map
Design Thinking balances ______ and structure, and ________ with formality.
Chaos, Playfulness
In the 3-Box Solution frameworks, Box 3 seeks to close the _____ gap .
Possibility
In an Empathy Map, the 'Think' and 'Feel' categories are known as ________ quadrants because they are conclusions drawn from observation.
Inferred
The tool used to categorize insights and identify root causes is the ________ diagram.
Fishbone