By-Laws
Independent Living Resource Centre Corp
True or False:
ILSM is committed to protection against illness, injuries and loss to its workers and property.
True
Customer Service Policy
Steps that are taken when an incident, accident or near miss occurs.
1. first aid first
2. report to supervisor
3. investigate
4. mitigate risks
5. review
Norma Shaw
ILSM's main objective.
To enhance the vitality of persons with disabilities and empower them to take control of their lives.
Where are the fire extinguishers?
By the front door and at the entrance to the kitchen.
Documents this zero-tolerance policy in respect to any form of harassment by staff, experienced by staff or the consumers of ILSM services.
Harassments and Bullying policy.
All new permanent employees must visit the local police detachment to apply for ?
a criminal records check
Where was the first ILSM centre in Sudbury?
A small house on Haig Street
True or False: ILSM does not have any partisan political affliction.
True
What do you do if you get hurt or injured on the job?
Get first aid and then report to your supervisor.
This policy applies to centre activities as well as recreational leisure sports and competitive sporting activities.
Risk Management Policy
True or False:
IlSM's dress code is designed to provide a consistent, professional, and positive appearance to our consumers, colleagues, public and other agencies. Employees are expected to dress in beach wear in the summer.
False
Why was ILSM created?
To provide resources for persons with disabilities so they could be independent in their own homes and in the community.
Name the four types of members who visit our centre.
Registered Members, voting members, corporate members, life time members
What are some of the hazards associated with working at ILSM.
People, equipment, materials and environment.
This policy provides guidelines for the proper retention and disposal of ILSM's records.
Record keeping and retention policy.
Proper phone etiquette is required of all employees, volunteers and members. Give an example of a proper phone greeting.
“Thank you for calling Independent Living, this is (your name) how might I direct your call.”
ILSM became incorporated in what year?
2002
The board of directors of ILSM is composed of a maximum of how many directors?
12
How does ILSM manage health and safety?
Identify the risks, mitigate the risks, measure the impact of management systems and learn from the measurements and experiences.
The guidelines to follow where an employee makes a request to work from home.
Remote work policy.
When internet technology changes must be made to the website or our internal systems what document must be filled out and delivered to the IT department?
IT change request.
The history of the independent living movement stems from what principle.
Persons with disabilities are entitled to the same rights, options and control over choices in their own lives as people without disabilities.