Computer 101
Where is the PRODUCTION INSTALL SUMMARY ALL OFFICES-NEW found?
F Drive / Reports
How many Lead Certification employees is required in each BF office?
One
Which of the following is not a primary duty of an IM?
Develop a team focused on only getting jobs completed as fast as possible
Which of the following is not one of the 5 C’s of Communication? Concise, Clear, Combative, Complete
Combative
Installer Reviews are conducted every how often?
Every 28 days
Where is the COMPLAINT REPORT found?
CRM / Reports and Mailings/CP Reports
Every one of our safety initiatives is designed to?
To help each driver arrive home safely each day.
An IM’s overall performance is tracked using which report?
Office Performance Scorecard
In what accident scenario would a driver not need to be drug tested: Our driver hits a parked vehicle. Our driver is rear-ended while moving slowly. Our driver hit a deer on the way to work. An accident happens after 6pm and the testing facility is closed for the day
Our driver hit a deer on the way to work.
The Customer Comp goal is to be less than 2.5%. What is the calculation for this metric?
% of Customer Comp to the # of Installs
Which is the correct email address for Administrative assistance?
AdminAssist@bathsaver.com
Who maintains all copies of Lead Certifications?
HR
All Paperwork must be turned in to ADMINS by what time?
9:30am
Which of the following is not one of the 5 Absolutes of Safety? Wear Glasses, Wear Safety Gloves, Keep Workspace Neat, Follow the Process
Wear Glasses
What is the correct goal for Not Paid Completes?
< 2.5 Days Average
What is the correct way to communicate with Fleet and Facilities?
Ticketing System
Whose responsibility is it to make sure the driver does not operate a company vehicle until they are cleared by HR?
Install Manager
IM’s are responsible for ensuring all drivers in their office complete the Vehicle Inspections how often?
Monthly
To be the CYNOSURE there are 7 guidelines given, which of the following is NOT one of them? Know your Numbers. Be Honest. The Ends Justify the Means. Be the Example.
The Ends Justify the Means.
What is the correct goal for Reorders / Mis-measures?
< 5%
How often should you review TIMECARDS and PTO requests
Daily
How many citations/violations in a 12-month period result in loss or driving privileges for a driver?
3
To achieve success as an IM you need a solid what?
Team
Which of these is not the purpose of the IM Weekly Checklist? To help keep the morning routine in order. Remain organized. Stay on top of important matters. To make more paperwork for IM
To make more paperwork for IM
What is the correct goal for Medallia?
Min of 80