Mobile Banking
True or False:
H is the code for Help in SMS/Text banking
False.
HE or HELP or INFO is the code for HELP
What will the customer's temporary password be after conversion
The customer's five-digit zip code and the last four of their SSN or TIN
What is the payment lead time for a payee to deliver an electronic payment?
2 business days to deliver for an electronic payment
Who is eligible for Mobile Remote Deposit Capture (RDC)?
Customers who have a Consumer Checking, Savings, or Money Market account are eligible for the Mobile Deposit capture.
Some restrictions may apply
Does the customer have to be enrolled in internet banking to use device enrollment?
Yes, your User ID and password will be used to enroll you in Mobile Banking from the OLB Login option on our website, www.fabandt.bank
Users can filter the transactions they are viewing. What 3 options can they search by?
Transactions can be filtered / searched using a date, dollar amount, or check number
How often does your password expire?
Your password expires every 365 days
What is the payment lead time for a payee to deliver a check payment?
4 business days to deliver for a paper check
True or False:
Digital Receipts will be available via the mobile Banking App mode on Android, iOS, and tablets.
False
At this time, the feature will not be available on tablet or wearable devices.
Can you save your User ID on the device?
On applications that allow saving the User ID, you may save your User ID by selecting "On" when prompted.
What is FAB&T shortcode number?
FAB&T's shortcode is 73955
When can the temporary password not be used?
The temporary password can not be used in the mobile environment. Customers will need to login to their online banking to create their permanent password before they will be able to use their mobile app after conversion.
Can you add a Payee on your mobile device?
Yes, you will see a menu option to add Payees within the Bill Pay section of Mobile Banking.
What is the primary function of Digital Receipts?
The primary function of digital receipts is to allow users to capture their receipts for later viewing and purchase tracking
What are the 3 types of enrollment?
1. Self
2. Manual
3. Failed/Pending
What are the two SMS text banking codes to get a list of available text banking commands?
C or CMD
If a user is suspended they cannot access the mobile app for how long?
24 Hours
Where would a customer go to enroll for Mobile BillPay?
You enroll for BillPay through your Internet (Online) Banking account. Once enrolled, you will be able to access BillPay on your mobile device. You must be enrolled for, both, Internet (Online) Banking and BillPay before you may use Mobile Banking and Mobile BillPay.
Can a customer make their opening account deposit through Mobile RDC?
No, at this time the Mobile RDC functionality cannot be used to initially fund a new account.
Where would a user enroll in SMS/Text for mobile banking?
SMS/Text for mobile banking must be enrolled from the Mobile Banking Center using a personal computer.
The three modes of mobile banking are:
1. SMS/Text Banking
2. Mobile Web
3. Mobile App
What is the difference in a Locked OLB User and a Suspended OLB User?
A user is locked due to entering their username/password incorrectly multiple times. We are able to assist the customer if they are locked out.
A user is suspended due to them entering the security code incorrectly in mobile banking multiple times. We are unable to assist the customer if they are suspended until after the 24 hour time frame.
Online Bill Pay will be cutoff on July 16th, at what time?
Online Bill Pay will be cutoff on July 16th at 3pm CDT.
Can a customer deposit more than one check at a time?
You may photograph multiple checks in the same mobile banking session; however you may only photograph one check per deposit
What should a customer use as a mobile number if they are using a non-phone mobile device, such as an iPad?
What is: when you use a non-phone device that is internet-enabled and a phone number is requested, enter a phone number that is easily remembered, such as your home phone or office phone.