Problem Definition
This is the first step in Bulletproof problem-solving
What is defining the problem?
This technique is used to compare performance against industry standards or competitors to identify areas for improvement
What is Benchmarking?
This bias causes people to seek out information that supports what they already believe
What is confirmation bias?
This creative activity is used to generate as many ideas as possible before judging them
What is brainstorming?
A company comes to you after noticing their sales have declined 15% in the last two years, this is the first step you should take
What is define the problem?
This acronym is used to represent the key characteristics of a well-defined problem
What is SMARTER?
This is defined as a testable guess
What is a Hypothesis?
Making assumptions without facts is a sign of this bias.
What is cognitive bias?
This phase of Design Thinking is used to gather feedback from stakeholders
What is Test (& Implement)?
Your team has a problem statement about declining customer engagement. Before assigning research tasks, you do this to break the statement into smaller, researchable categories
What is disaggregate?
You should revisit your problem definition when this happens
What is when new information arises?
These concepts ensure your analysis and recommendations have no overlaps and no gaps (name and acronym)
What are Mutually Exclusive, Collectively Exhaustive (MECE)?
When teams suppress disagreement to maintain harmony, this dangerous group dynamic occurs
What is groupthink?
Teams use this step to quickly test and refine ideas before full implementation, gathering feedback from real users
What is prototyping?
During brainstorming, teams should avoid doing this too early
What is judge or criticize? or What is jump to a conclusion
This technique is useful to frame a challenge as an opportunity when writing problem statements
What is a How Might We statement?
This technique assesses the difference between current and desired states to guide solution development
What is Gap Analysis?
You seek diverse perspectives to avoid this bias
What is personal bias?
When choosing among options, effective teams compare these to weigh trade-offs
What are pros and cons?
After a stakeholder meeting your team creates this to identify the parties involved and their connections
What is a stakeholder map?
Involving stakeholders early and often in the process is essential for this reason. (1 of 3 answers)
What is to ensure buy-in and gather insights and alignment?
This technique digs into root causes by repeatedly asking “why"
What is the 5 Whys?
Great decision-makers use this skill to understand others’ perspectives and reduce their own bias
What is empathy?
To make a recommendation credible, teams must show that it is desirable, viable, and this
What is feasible?
During a client brainstorming session, your team feels stuck after listing obvious ideas. To spark creativity, you do this to intentionally combine unrelated concepts from other industries. Like using airline loyalty programs to inspire a coffee shop membership plan.
What is MashUp or Forced Connections?