Acronyms
General
Brightspeed
FWA
FIOS
BRSBIZ
Rebuttals
Blueprint
100

Known as CUE

What is Confidence Urgency Excitement?

100

Known as VOIP

What is Voice Over Internet Protocal?

100

The one card we do not allow customers to use

What is American Express?

100

The length of the price guarantee on a 5G service

What is 10 years?

or

What is a decade?

or

What is 120 months?

or 

What is 3650 days?

or

What is 87,600 hours?

100

The length of the contract term for FIOS internet services

What is 2 Years?

100

Tha plan static IP adress is waived on 

What are all premium services?

100

The not interested rebuttal (long one)

What is 

  • I completely understand that you’re not interested. This is a cold call. I’ll be honest with you, I don’t know if we will a perfect fit for you but based on what we have been able to do for the other businesses/home owners in your area, I assure you this will be worth 5 minutes of your time. Let me ask you currently are you focused on lowering your monthly bill or improving the quality of the service received by your current provider?
100

The number of days to fully complete 

What is 90 days

200

Known as the RITE formula

What is Relevant, Insigntful, Timely, Engaging & Ease?

200

The 4th step of the sales process

What is Present?

200

The basic qualifications for tier 2

Quota

10 VAS

8 Prospects

200

Known as FWA

What is Fixed Wireless Access?

200

The contract buyout amount Verizon offers for internet bills with competitors

What is up to $1500?

200

This older internet technology, delivered over telephone lines, is being replaced by Brightspeed’s fiber upgrades.

What is DSL?

200
The "Now is Not a Good Time" rebuttal

What is

  • I completely understand and know this call wasn’t scheduled therefore allow me to get straight to the point. If I could lower your monthly internet and phone bill while providing you with much superior and more reliable service, would you allow me an opportunity to show you how I am able to do so?

            Proceed with asking for the customers email and scheduling an appointment

200

The minimum number of calls required to be made each day

What is 200 calls

300

In sales, known as ACE

What is Authority, Credibility, Engagement?

300

The 4 personality types on the phone

What are Dolphins, Sharks, Whales and Urchins?

300

The 2 Types of Sales that cannot be postpaid

What are Seamless and Brightspeed Now?

300

The timeframe of when the 25M Unlimited 4G services price point increases

What is 1 year?

or 

What is 12 months?

or 

What is 365 days?

300

Known as ORF

Offline Referral

300

The Complete Suite 

What are internet bundles with 2 or more lines with static IP to waive the onboarding fee?

300

The "I need to talk to my wife" rebuttal

What is

  • (Name) I completely understand I like talking to my Wife/Husband about decisions I make too. Now let me ask you what would you do if your Wife/Husband said no?
  • I would do it anyway -> Great! Are we doing this under your Tax ID or Social?
  • I wouldn’t do it -> I understand. What would they be saying “no” to?
  • The Product
  • The Pricing
  • The service
  • Upfront Fees
  • Term of Contract
300

The minimum time for daily roleplay sessions

What is 30 minutes?
400

Known as BANT

What is Budget, Authority, Need Timing?

400
Questions creating succession generated by using the last piece of information your client provided you

What are Sequential Questions

400

The department you contact when a customer needs assitance with an order that is pending

What is COR?

or 

What is Customer Order Resolution?

400

The current price of the 200M 5G services including economic adjustment charges

What is $87.98?

400

The definition of a static-IP address

What is an IP address that stays the same?


400

The Blitz 30 explained

What is the $20 discount stacked on top of the $50 discount?

400

The rebuttal "Monthly price is too high"

What is

  • (Name) I totally understand. EVERYHTING, I pay for seems to be too much too. Think about all your bills for your business: your rent, insurance, electricity, even your cell phone bill...  Can you think of any bill that you love paying each month because it’s so low?
  • No -> This will be that bill because you get 
  • Benefits
  • Support 
  • Features 

or

  • (Name) I totally understand. We can absolutely get rid of the monthly payment by paying for the service upfront.
  • Well, that’s too much! -> I am with you, that’s why most of our clients just make the monthly payments.
  • Follow through with closing question 
400
The number of critical tasks required to be on your daily to-do list

What is 5?

500

Known as the SPIN formula

What is Situational, Problematic, Implication, Need Payoff?

500

The closing tactic used to identify the true reason why someone won't buy

What is Isolating the Objection?

500

The P5 prices coming out May 2, 2026 for 200M/200M, 500/500M, and 1G/1G services

What is $24.99, $34.99 and $44.99

500

The penalty on a 4G Limited internet plan for 306GB of data use

What is $20?

500

The channel manager of Imperial's Verizon team

Who is William Masterson?

or

Who is Bill Masterson?

500

The desktop phone that offers a wireless WiFi ability

What is Poly 350?

500

The rebuttal "Out of our budget"

What is

  • (Name) I completely understand. I always try my best to stick to my budget too, but when I find something, I really like that solves a problem or makes my life easier - I buy it.
  • Now do you see how our Product/Service will solve your problem and make your business more efficient? After all I know you agree with me that your business deserves the best
500

The 5 components of the Daily Check in Video

1. Metrics

2. What could you have done better/a necessary improvementr?

3. One new thing you learned

4. Highlight of your day

5. A question

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