Process & Timeline
After the Sale, this step occurs first in the implementation process
Strategy and Process
Book airline and hotels, Capture screenshots of receipts and create expense reports
Tasks you can perform using Concur
0%
The acceptable amount of variance allowed in data conversions
Judging and using technical Jargon are considered this in Effective Communication
Barriers
Onsite survey of the dealership's network, ordering hardware and installing printers are this person's responsibility
Technology Engineer
2 pm and 12 pm
When you should arrive at the dealership and the earliest you should leave
This tile in MAP will give you access to the DMS validation reports
Conversion Board
Screenshots, detailed description and Dealer ID are all important when doing this.
Submitting a Support Ticket
Role responsible for completing the mapping of the financial statement
Accounting Specialist
Where travel arrangements should be recorded
Confluence - Dealership deployment page - Travel information and Sharepoint
This helps us track the success of a dealership's ARC implementation
Sign-Offs
"What steps did you take when you received that error?", is this type of question.
Open-ended
Application used to identify most members assigned to an implementation
Dealership Scheduling Status in TAP (ST)
Check for assigned tasks, check the travel schedule for any changes, reach out to the lead or SMI to offer assistance, continually learning
Tasks an ISS should be performing regularly
Confluence document that contains a list of 3rd party vendors we currently integrate with
Established Integrations Runbook (ARC)
Enhancements reviewed by the Project Managers and implemented in all dealerships
Feature Requests
Conducts S&P meetings, Collects Blueprint questionnaires and collects lists of vendors the dealership uses
Implementation Manager
Perform training with DP's, assist with final pass validation, assist the lead with updates to system, assist DP with recreations
Tasks an ISS can expect to perform during Go-Live support week
What week are the following tasks performed? Validate data from the dry-run conversion, deliver training to dealership personnel, Finalize system configurations
SIM training week(s)
Disagree with grace, Kindness and Showing gratitude
Behaviors that show respect