SCF General Knowledge
The 4th "silent" Operational Principle
Operational Excellence
This metric is used to determine whether changes designed to improve one part of the system are causing new problems in other parts of the system
Balancing
Tool often used at the beginning of meetings to help build relationship
Used for brainstorming and grouping like ideas
The "A" in READI model
Assess Gaps and Possibilities
The year CIRI established SCF as a non-profit organization
1982
Data display used to show data over time showing the development of patterns
Run chart
The inner dialog you think but don't say
Left-hand column
Used to identify the source of a variation
Root Cause Analysis
The PDP second core competency
Communication and Teamwork
The two years SCF has won the Malcolm Baldridge award
2011 and 2017
The number of consecutive data points all going up or down to indicate a trend
Tool used to help avoid making assumptions by understanding the thinking process of how we get from data to decision/action
Ladder of Inference
The four stages of Tuckman's model
1) Forming
2) Storming
3) Norming
4) Performing
The key work system ODI falls in
Healthcare Support
SCF's Vision statement
A native community that enjoys physical, mental, emotional, and spiritual wellness
A chart that uses both bars and a line graph to show cumulative total and percentage of total
Pareto
The four players in Kantor's Model
1) Move
2) Follow
3) Bystand
4) Oppose
Management approach used to eliminate waste and assure product quality, popularized by the Japanese car industry
LEAN
The four committees of the Functional Committee Structure
1) Operational
2) Quality Assurance
3) Quality Improvement
4) Process Improvement
The meaning of "Nuka"
"Strong giant structures and living things"
The three pillars of the triple aim of healthcare
1) Population Health
2) Cost per capita
3) Experience of Care
The four dialogic practices
1) Voice
2) Listen
3) Respect
4) Suspend
The Japanese organizational theorist, engineering professor, and inventor of the fishbone model
Kauro Ishikawa
Two of the seven key areas of an organization according to Baldrige
1) Leadership
2) Strategy
3) Customers
4) Measurement/Analysis/Knowledge Management
5) Workforce
6) Operations
7) Results