Customer Service Essential Elements
The 4 essential elements of customer service
What is vision, accountability, innovation, collaboration?
The types of customers
What is primary and secondary customer?
The 4 elements of a service compass
What are needs, wants, emotions, and stereotypes?
The federal government needs engagement from its _____ to accomplish its mission
What are citizens?
Individual or group who have an interest in how things work
What is a stakeholder?
The negative impressions/assumptions you might make about your customer
What is stereotype?
“No missed trips!” is a rallying cry informally adopted from this federal agency
What is the US Department of State’s Bureau of Consular Affairs?
What is customer(s)?
This institute adopted the service compass
What is the Disney Institute?