Work Queues
Call 1
What do we create for initial inspections?
Non Billable work order
The start date/pick up date
What two screens do we often use to find ETAs?
1.6 and 1.12.1
What country invented the ice cream sundae?
The United States of America
____ ____ is when we have to speak with the customer and pick up leftover items on a call 3.
Excess Materials
What do we call the fee we pay an installer to make an additional trip that is out of their control?
Trip Fee
An event that happens under a customer's job is called this?
Activity
How do we log out of a store in Genesis?
Shift F12
Kobe Bryant won 5 of these?
NBA Championnships
What is a contributing factor when working a call 2 if hardwood flooring is purchased?
Acclimation time frame
What is the follow up time frame to contact a store when product is required on a work order?
1 business day
Where in IMS can you find the item type/fulfillment method and item number?
Current items sold
In Genesis menu 5.1 this allows us to view what?
Store inventory
District inventory
What is the only bird that can fly forward and backwards
The Hummingbird
What are the 3 components for approving a permit activity?
If a customer lives 29 miles from the store, and the installer is installing a dishwasher is he eligible for this?
yes, additional mileage/Payment Request
What is the number one skill when reviewing IMS?
investigate
In the 1.6 menu what key do we press to view additional comments?
F5
Where is it that Adrian is going on vacation in two weeks?
Maine
On page 1 of the LRRP, what are the two numbers on that can not be the same for approval?
Certification and Renovator numbers
Certified firm
Vendor Debit
Inbound and outbound emails can be found where in IMS?
Activity section
If you don't see an LD invoice in 1.6, it is assumed that this has happened?
The LD has taken place already.
Name the two types of cereal that is combined in one that Chris likes so much.
Dyno-Bytes
or
Lucky Charms/Fruity Pebbles