Chapter 9a
What is motive?
Something that causes a person to act.
What is motivation?
The term used to explain people's behaviour
What is a need in terms of motivation?
It is the gap between what is and what is required.
What is want?
Given one example of an Intrinsic Reward?
Examples related to the following:
Satisfaction
Contentment
Sense of Accomplishment
Confidence
Pride
Frederick Taylor is sometimes called..
Father of Scientific Management.
Unsatisfied needs and wants, motivate individuals to practice to meet that need or want.
Select True or False
Motivation is linked to goal achievement/reward. Select True or False
Answer: True
What are the two basic categories of reward?
Answer: Intrinsic and Extrinsic
Advantages of Internal Recruitment
Provides strong motivation for current employees
Helps the firm to retain quality personnel
Frederick Taylor was interested in
Improving workers efficiency or improving the efficiency of the individual worker.
What did Frederick Taylor observed about workers?
He observed they word soldiered or worked slowly because they feared they would run out of work and lose their job.
What is a need in general based by Maslow?
A personal requirement
Abraham Maslow identified how many levels of needs that motivate people?
Answer: five (5)
Disadvantages of internal recruiting
Leaves another position open thus the department still has to incur recruiting and selecting costs including training costs for two employees.
Negative impact on those who apply within the organization.
Limit the talent pool for the organization.
What are the two factors of Herzberg?
Answer: Motivating and Hygiene Factors
Theory Z is concern with
worker's whole life, including the family.
Theory X is based on the following assumptions:
People dislike work and try to avoid it.
Because people dislike work, managers must coerce, control and frequently threaten employees to achieve organization goals.
People generally must be led because they have no ambition and will not seek responsibility; they are more concerned mainly about security.
Theory Y is based on the following assumptions:
People do not naturally dislike work.
People will work towards goals to which they are committed.
People often seek out and willingly accept responsibility.
Employees have the potential to help accomplish organizational goals.
In which type of organization does top management make most of the key decisions in the organization?
A) Centralized
B) Process
C) Decentralized
D) Matrix
Select one:
A) Centralized
List two motivating and two hygiene factors of Herzberg.
Motivating Factors: Hygiene Factors:
Achievement Company Policy
Recognition Supervision
Work Itself Working conditions
Advancement Salary and benefits
Growth Job Security
Frederick Taylor believes that employees work only
for money and they must be closely supervised.
Elton Mayo between 1927 and 1932 at the Hawthorne plant for Western Electric Company in Chicago conducted a study to determine
the effects of the work environment on productivity
State the five levels of needs that motivate persons based on Abraham Maslow Hierarchy of Needs
1. Physiological Needs
2. Safety Needs
3. Social Needs
4. Esteem Needs
5. Self Actualization Needs
Describe two recruitment techniques?
Posting in newspapers
Employment agencies
Activities on college campuses and open houses
Online