VPH
what the monthly price for VPH
$25
What time should you arrive at fsl
10-15 minutes before clock in time to allow for error
NOTHING (right now)
What does the "H" stand for in HERO
Honor my commitments
What does the "L" stand for in GLOW
Listen for opportunity
What is ADH
accidental damage from handling
When should you clock out?
after your last job
Before activating replacement device we must make sure of what? (3 things)
Have the IMEI and ICCID, original phone is backed up if possible, the replacement device is powered off
What does the "E" stand for in HERO
Engage with my customer
What does the "O" stand for in GLOW
offer the solution
How many claims can you do a year?
Unlimited, as long as you don't go over $5,000 per year
what is our uniform
Asurion Expert shirt, Asurion grey jacket, black pants, black shoes, nametag
What are the apps we advise the customer to download during the setup process?
Protech, MyATT, photo storage
What does the "R" stand for in HERO
Respect my customers time
What does the "G" stand for in GLOW
gain their interest
Who cannot get VPH
someone who already has shs, business &military accounts, non-account holders, verizon employees
How far in advance is needed for a PTO day?
2 days
if the customer doesnt know their PIN # what should you do?
What does the "O" stand for in HERO
own the resolution
What does the "W" stand for in GLOW
Win the customer
What access does the digital secure app give you?
Antivirus, app privacy, web security, WiFi security, system check
If calling off how soon should you contact your coach?
As soon as you know you cannot make it to work
What is changing for AT&T jobs?
Different carrier apps, the activation flow, resources to support at&t customers, program name and benefits
When should you demonstrate "HERO"
ALWAYS!
When should you demonstrate "GLOW"
when selling VPH