In-Home Policies
Boundaries
Recreation Events
Communication
Everything In-Home
100
When are tan sheets, mileage reimbursement, and reimbursement forms due?
What is the Tuesday after a pay period ends at 9:00 am. All pay period dates can be found on the back of a tan sheet. Please use this as a reference.
100
True or False. It is okay to bring an In-Home client to your home during a shift.
What is false. This is a boundary issue that can be confusing for our clients and can potentially become a liability issue.
100
Who do you contact to sign a client up for a recreation event?
Who is Emily.
100
Who do you call if you have a question regarding In-Home?
Who is Brian Kelly, Beth Siewert, or any of the In-Home Specialists.
100
How many In-Home clients do we support at this time?
What is 34.
200
It is okay to use your cell phone on a shift in the following situations:
What is in the case of an emergency, or if you need to use the internet as a resource for directions or events in the community. Make sure you clearly communicate to your client why you are using your phone so as to avoid confusion. Absolutely no use of cell phone while in vehicle.
200
What should you do if your client/family would like to re-schedule your shift because they are going on vacation?
What is contact Brian Kelly. Always direct parents or clients to PM for any schedule changes they would like, or any staffing issues they are having. This protects staff from being in uncomfortable situations with clients/families. You should not be making schedule changes with family directly. Your shift is a set shift not meant to be scheduled around your availability. Any last minute changes to your schedule will be considered a short notice day.
200
How often are recreation brochures mailed out?
What is quarterly? Q1- January - March Q2 - April - June Q3 - July - August Q4 -Sept. - Dec. If you would like a copy of your own, make sure you contact Emily Miller. They are also e-mailed out to all in-home staff and individuals we support, quarterly. You can also find a copy on the in-home sharepoint page, under "shared documents".
200
When should you be communicating with Brett?
What is when you have vacation request, or a question/concern about your schedule, tan sheets, or payroll.
200
Are In-Home shifts temporary?
What is no. In-Home Positions are not temporary unless previously discussed with PM/PD. Your shift is not “a pick up shift”; this is part of your regular schedule. You must request vacation, call in should you not be able to make it (giving at least 6 hours’ notice), and give at least two weeks’ notice if you are leaving your position.
300
Is it okay to smoke on a shift if you ask permission from your client?
What is no. There is absolutely no smoking during your shift. In-Home shifts are short and therefore, smoking should occur before or after your shift.
300
How should you act when you are in a client's home?
What is courteous, or polite. Be courteous of your client’s home. Ring the doorbell or knock when arriving. Do not answer client’s phone unless directed. Make sure to questions like: "May I use your restroom?," and "would you like me to take my shoes off?" Always assume that you are not eating the client’s food unless notified otherwise.
300
Where can you find the address information and directions to a recreation event?
What is in the email Emily sends prior to your shift. This email is filled with ALL details including: time, cost, date, location, who you are taking, meeting area, address information and a link to a map.
300
Why is it important for In-Home staff to pass along information (hammer recreation events, changes to the time/date of a recreation event, news from Hammer) to the people we support?
What is In-Home staff are the direct-line to the people we support. In-Home staff play a very important role in the chain of communication between Hammer and our clients/families. Staff know the clients the best, and have spent a lot of time building relationships with clients. Brian, Beth, and the In-home Specialists spend a lot of time in the office, and do not always have the time to call each and every client to let them know about events and going-ons at Hammer. Please make sure you pass this information along to our clients, so they stay informed.
300
What are your responsibilities prior to working a shift with a NEW client?
What is check workschedule to see when your shift is scheduled, read his or her RMAP, and get contact information and directions to his or her home. Please contact PM to setup a time to read the risk management plan. This is a great time to learn more about the client and ask any questions you many have. Remember: You will be paid 1-hour to read this document and should add this to your tan sheet.
400
The "Cancelled Shift Policy" is defined as
What is "if your client cancels their shift with you, notify Beth right away. If you cannot get a hold of Beth, call the E-cell." There will always be a shift available somewhere that you can fill, if you want to keep your hours.
400
True or False. It is acceptable to run errands for parents/family of the people we serve?
What is False. There are boundary issues that sometimes occur because we are providing a service in someone else’s home. However, we provide person-centered services and shifts should be focused on the individual.
400
What is the purpose of the Communication log in the back of the program book?
What is to communicate with other staff who work with that individual we support. You should be using the communication log daily to communicate about any issue your client is having, changes to a program, things that are working and not working, medical concerns, etc. Please remember the book is available to the individual and their families, as well.
400
Where are clients' Program Books kept?
What is in his or her home. If you are unsure where the program book is, ask your client or his or her family. Remember, this book can not be kept in your car, as it is a HIPPA violation.
500
What should you do if a client or their family offers you money or a gift?
What is contact Brian Kelly right away. Tread carefully in this area. We are not supposed to accept money or gifts from clients/families. However, this is a sensitive matter, as some families truly appreciate our work and want to show us their appreciation. If you find yourself in this situation, contact Brian or Beth as soon as possible to figure out the best way to proceed.
500
Scenario: Your client is having a personal issue with his Father which causes him a lot of stress and anxiety. You would like to communicate with the other staff who work with him to learn more about the situation and how they handle it. However, Dad lives with the client, and you know he sometimes reads through the program book. Question: what should you do?
What is ask Brian to setup an email chain for the staff who work with that client.
500
Scenario: You are at Applebee's with the person you support. S/he is on a program to make healthy food choices in order to lose weight. Question: What is an appropriate item for you to order from the menu?
What is something healthy. Be respectful of any dietary programs your client may be on, and mirror their expectations. You are their mentor. For example, if your client orders a salad, you should not be ordering a Cheeseburger with fries. This would not set a good example, nor would be it fun to watch someone else eat a delicous, greasy burger when you are on a diet.
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