People
Name the 3 associates in Orders Team.
Kyle Starenko, Farhad Alhamy and Nelli Petrosyan
What is Shop Your Way?
Shop Your Way is a free social shopping destination and rewards program offering millions of products, personalized services, and advice. Through a network of retail partners and service providers, members can shop, compare, purchase items and earn points to use on future purchases.
What does DAR stands for?
Daily Activity Report
As a Personal Shopper, you're are expected to be a Shop Your Way _____________.
Ambassador
What is Workforce's phone number?
800-349-2804
Who is the Director of Personal Shopper Program?
Jennifer Maniscalco
True or False. Clearance items do not count towards qualified spending threshold if they are excluded from the offer.
False
What is the difference between the two (2) Offers tab in SYW Care Tool?
Top - Available for all SYW members
Inside the account - exclusive for the member
Level of service exceeds expectations
White Glove Service
Name the 6 paid holidays that we have.
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
Name the two (2) Team Managers of In-house Personal Shopper Program.
Caroline Culbertson and Lynette Guatno
Formerly known as Surprise Points.
FREECASH
Name the 4 ways we can look up for member's account in SYW Care Tool?
Member ID
Phone Number
Email Address
First Name, Last Name and Zip Code
Name at least 5 things a Personal Shopper can do for clients.
Book tickets/ hotels
Groceries
Gifting
Recommendations
Reservations for restaurants
What does MPI stands for?
My Personal Information
Who is Karl Wolf?
He's the Platform Integration Manager of Personal Shopper Program.
Name the 3 VIP Tier of Shop Your Way Program.
Silver, Gold and Platinum
What is Clientele App?
Clientele is the app we use to communicate with our clients. It is the back end of the Personal Shopper app that we ask the member to download.
What is the Personal Shopper Call Flow?
Do Research
Create a Spark
Needs Assessment
Building Value
Close
Name the 2 emails we use.
Outlook Email - @searshc.com
Gmail - @syw.com
Who's the general manager of Personal Shopper Program?
Richard Fayette
Name 2 reasons why FREECASH in points are not available at checkout.
•Transaction did not meet the required offer criteria such as spend threshold, store, department, and product.
•Tax does not count toward the qualified spending threshold of any offer.
•Offer cannot be combined with another FREECASH in points offer or coupon.
•Clearance items do not count towards qualified spending threshold if they are excluded
from the offer.
•Grocery exclusions include: food, beauty, health, drug, pet food, or supplies, stationery,
party supplies, greeting cards, cleaning supplies, books and magazines.
•Member has multiple Shop Your Way accounts. For example they may have received an email for a FREECASH in points offer that belongs to one account but then enter a phone number at checkout that belongs to a different account.
What system do we use to charge our client for order's that involves out of pocket payment?
Shopbolt
Name the 5 approach a PS use to identify member's needs and wants.
Discovering: Ask Effective Probing Questions
Aligning: Understand their Lifestyle
Engaging: Keep Conversation Light, Fluid & Authentic
Caring: Get to know the Member and go beyond the surface
Avoiding: Interrogation
Which part of the catalog creation process should be checked to ensure that the prices are up to date.
Price Alert Switch