Misunderstandings
Language with more than one likely interpretation
A collection of symbols governed by rules and used to convey messages between individuals
What is Language?
Assuming that the speaker’s intention is hostile or critical.
What is defensive listening?
The study of the way individuals use space
What is proxemics?
Deliberate nonverbal behaviors that have precise meanings known to members of a cultural group.
What are Emblems?
Specialized vocabulary used as a kind of shorthand by people with common backgrounds and experience
What is jargon?
A statement that cannot be proved or disproved.
What is an Opinion Statement?
Pretending to listen while actually thinking about something else.
What is pseudolistening?
True or False: The USA is a Monochronic Culture
What is True?
The study of touch.
What is Haptics?
True or False: The phrase “It’s really unusual” is an example of equivocation
What is True? (because equivocation is a deliberate vague statement that can be interpreted in more than one way)
Strategies used by communicators to influence the way others view them.
The HURIER model is a six-step process used as a framework to build listening skills, where the I stands for ______.
What is interpreting?
Natural lighting has been shown to improve productivity in a shared work
The involvement of manipulating or fiddling with things; for example fidgeting with clothing, clasping and unclasping hands, playing with a pen or paper clip while speaking.
What are manipulators?
The word restroom is an example of a _____ because it can be used in place of the word toilet.
A socially constructed set of expectations about what it means to be "masculine", "feminine", or another identity.
What is Gender?
Getting directions to an unfamiliar place calls for this type of listening
What is task-oriented listening?
If your sibling enters your bedroom without knocking, you may feel annoyed that they entered your personal ____ without permission
What is Territory?
Stammering, i.e the use of um, uh, or er are all examples of _______.
What is paralanguage?
True or False: Misunderstandings are not a fact of life and can be avoided.
A conceptualization of gender identity that recognizes gender as a multidimensional collection of qualities.
What is a Gender Matrix?
Silencing or turning off your cell phone during your conversation can help prevent _____ while having a conversation.
What is message overload?
Lisa invites her brazilian-american friend out to eat brunch at 12pm; however, her friend only shows up at 12:15. This may be because her friend comes from a ____ culture
What is Polychronic?
True or false affect blends are nonverbal cues that result from the way people use their faces and bodies.
False; affect blends are combinations of two or more simultaneous expressions that show different emotions, such as fearful surprise or angry disgust.