Workflows
Incoming Mychart Message:
I have done my research and have decided that the arm implant birth control is the way I want to go how do we go about that?
Chart review to see if birth control has been discussed. Check Procedure list to confirm PCP able to do procedure. Call patient to schedule OVE appointment with procedure room. Route to PCP as FYI.
Hi there! I was wondering about the conversation we had in regards to my cat Tonic and making him an emotional support animal?
What steps do I need to go through in order for him to be approved? Thank you!
Chart review to see if this was discussed at last OV. Pend letter if appropriate and route to PCP to advise if OV is needed.
Pend referral to Dr. Carolyn Yang, respond to patient that referral is being worked on and route to PCP.
Incoming Mychart Message:
I have been taking the medication for the Diverticulitis. I am feeling better, however, as luck has it, I have a yeast infection. Is it possible to send a script for something to help? Thanks
Call patient to ask UTI/YEAST PBQ questions to get additional information, also need to confirm which pharmacy to send script too, route to PCP to advise. If patient does not answer, then sending mychart message with PBQ questions.
Hello Dr. Murphy
There is a stomach bug or something in my home first my daughter Alexa had it and then my husband and my son Marc and now I have it. It is a lot of diarrhea and vomiting, headache, dizziness. Alexas lasted 3 days, husband last 2 days, Marc 2 days and this is my second day and still having diarrhea and nausea. Not sure what it is. Just wondering if there is a new virus out that have these symptoms?
Incoming Mychart Message:
Hi- I tested positive today- symptoms started yesterday and low grade fever and aches and headaches. Should I take Paxlovid? Thanks?
Route to RN
I went to the clinic last Wednesday due to a concern about my head. The doctor told me I had a minor concussion and rest me off from school for two day. My teacher said she wants a note from the doctor staying that I cant do any physical activity's. The doctor told me to wait until Monday and if my head topped hurting then I would be able to resume to my physical activities. It has not stopped hurting and I am wondering if I can have a letter from you email to me. Thank you!
PRR can review chart to confirm OV. Pend letter for provider.
Valerie calling on patients behalf to inform PCP that for patients hematology referral they are not partnered with patients insurance. PCP will have to find other option for hematology to refer patient to.
Patient would need to contact insurance to see who is in network for hematology. PRR would need to call patient relay this, then patient and notify PCP office which hematologist to refer to, pend referral and route to PCP.
Patient Jonie calling to let provider know that two days ago she tested positive for Covid -19
She would like to get a Prescription for Prednisone and the Pearls that help with coughs.
States please give her a call as she would like a update on exactly what she should or should not be doing now that she is positive for covid. Experiencing much shortness of breathe
Please advise
Providence 8700 Bronze Connect EPO
Providence Oregon Standard Bronze
Patient calling states she lost her job and is applying for insurance through above plans
States she doesn't see Dr. O'neill name on the list and is concerned that she would need to get another doctor.
Can Provider please send her a note through her MyChart letting her know if either of these plans are approved for her to continue her care at clinic???
She is needing to have the paperwork completed so she doesn't have a lapse in coverage on 5-1-22
Please advise
Would it be possible to get my Xanax refilled? It was last filled in December/January? I'm leaving for Europe next week and would like some extra if necessary.
Thanks
Pend refill, mychart patient confirming pharmacy
Patient calling in requesting letter for work to be excused for appointment on 5/4/2022. What do you do?
Chart review to confirm appointment, pend school excuse letter. Read pended letter to patient to confirm patient approves, route to PCP to review and sign. Ask patient how they want to receive letter, at front desk or mychart
Incoming Mychart Message:
For a couple of months I've had an irritation in my nose. It started in the left nostril, I treated it with triple-antibiotic ointment and it resolved there, but appeared in the right nostril. Still treating with the ointment but is not resolving. Is there something else I can try? Should I be seen?
Contact Patient directly, complete SINUS PBQ, offer appointment, one touch with RN/PCP if emergent symptoms
Audrey smashed her finger about three weeks ago we were wondering if this is normal healing or if we should bring her in , she is complaining that it’s still sore and hurts when she’s trying to write at school
Photos Attached to message
Route to RN to triage, offer appointment, does not need to go to PCP.
Paperwork received from Onbase, PRR completed best of scope, placed in PCP inbox. PCP signed and placed in outbox. What do you do?
Incoming fax requesting letter from PCP office confirming that patient is established at our clinic.
Patient calling in requesting referral to podiatry.
What information needs to be collected prior to routing to PCP.
Location/Provider that patient would like to be referred to, reason for referral. Pend referral for provider.
Advise patient to check with insurance to see who is in network.
Patient calling to say that his wife got a positive diagnosis for having covid at Immediate care
Patient then took a home test for covid which came back positive
His questions is this due to wifes underlying conditions she has a prescription for PAXLOVID he is wanting to know if he would need to take this as well
Complete COVID PBQ, route to RN to advise on Paxlovid
Incoming Mychart Message:
After about four hours in the car on 4/26, I started developing soreness in my calf. Sort of like when you wake up at night and stretch and get a cramp, but before the cramp really sets in. It feels like I can stretch it out, but stretching doesn't really help with the cramp feeling.
It's slowly been getting more intense over the last week. My dad had a DVT a few years ago after flying a lot over the course of two months and said what I'm describing feels like what he had.
Is this something that I should come in to the clinic for, or something that can be addressed at a urgent care facility?
Call patient to get additional information, one touch with RN/PCP.
Can you request records from Randall's Neurosurgery for this patient. I cannot find the visit in epic.
Incoming Mychart:
I need to know if you’ve heard from Hartford? I have left messages with my analyst and not heard nothing back. My long-term disability closes on May 13.
Please update me with any information please.
Chart review to see if forms received, check Onbase, route to PCP CCC team pool
I got a call from the dermatology clinic, but they were not able to schedule me until September. I called the cancer clinic, because I'm supposed to keep them informed about infections, and the MA suggested asking you to tag the referral as urgent, so I can get in sooner.
The cyst is growing and the one of the back of my left thigh is as big as the one you lanced yesterday. I'm at my wits end with this
Incoming Mychart Message:
She burned her left side of her leg is there a cream you could give her or should she come in today?
Photo's attached
Call patient directly, do RASH/BURN PBQ to get additional information, one touch with RN/PCP, schedule appointment if available.
Patient sending photo of new insurance card
Enter if you know how, route to front desk, does not need to be routed to PCP.