Scheduling 101
When scheduling an appointment, what is the timeframe you must allow between the time of scheduling to the time of the appointment?
What is... 1 hour
What is...Hospital Visits
What Talkdesk code should you choose if you need to use the restroom and fill up your water bottle?
What is...Personal Break
What disposition code should you select if a patient calls in and you schedule them a new patient appointment?
What is...NP Scheduled
What distro should you email when you are having issues with Talkdesk?
What is...TD Support
When scheduling a minor, what policy must you go over?
What is...The Minor Policy
TRUE or FALSE: Airrosti is a participating Medicare provider.
FALSE: Airrosti is enrolled, but not a participating Medicare provider, which means we can treat Medicare patients, but Medicare does not cover the cost of Airrosti services.
If necessary, what Talkdesk code should you choose if you are answering a question for another team member on Teams?
What is...Consult
An existing patient calls in and requests to reschedule their upcoming appointment, what disposition code should you select?
What is...EP Rescheduled
How long has DeAnna been with Airrosti?
What is... 7 1/2 years
What does NSR stand for?
If a patient confirms they have Medicare Part B with no secondary insurance, what payor should you select?
What is...Medicare [State] Payor
What Talkdesk code should you use when you need to review a QM Evaluation?
A new patient calls in stating she's trying to find the location for her upcoming appointment. You help her find the clinic. What disposition code should you select?
What is...Misc Inquiry
TRUE or FALSE: The three Medicare Advantage Plans we are in network with are:
1. BCBS Medicare Advantage UT Care
2. Wellcare Medicare Advantage
3. Molina Medicare Texas
What is...TRUE
When trying to find a location for a patient who does not have a preference, what should you ask for to help make it easier?
What is...their full address
If a patient states they have a Medicare Advantage policy, and you confirm it is NOT one of the ones we are in network with, what payor should you select?
What is...Medicare Self-Pay
What Talkdesk code should you select when you are going into a 1x1 with your supervisor?
What is...Meeting
A mom calls in on the New Patient line and you schedule a follow up appointment for her son. What disposition code should you select?
What is...EP Scheduled
Who is...Dr. Zachary Petter
What should you offer if a patient was requesting a date/time that is currently unavailable?
What is...the Wait List.
If a patient confirms they have Medicare but doesn't know what plan and will not give you their Medicare ID, what payor should you select?
*when we know the patient has Medicare or we know they are of Medicare age, by law we should always be giving them the Medicare Rate.
What Talkdesk code should you select if you receive a response from an ACP from an email you sent 3 hours ago and need to update the patient account?
What is...Correspondence
A new patient calls in on the new patient line is interested in scheduling an appointment. The patient asks if we accept Tricare. You explain that we are not in network and talk about the value of Airrosti and a payment plan. The patient decides not to schedule. What disposition code should you select?
What is...NP not scheduled
What are the 3 points you need to hit when explaining the benefit verification process?
What is...
1. Airrosti will contact the insurance AND verify benefits and coverage.
2. Airrosti will send a text and email when the process if completed
3. The cost we provide is an estimate (per visit).