Random
You fill this out after EVERY call?
What is A Tracker
We can NEVER talk to ?
What is Minors
Chester county
OUT
Private business complaints
Direct to Governors office complaint form
Caller is looking to renew medical marijuana card. What do you do?
Option 2
Transfer to main line and have them select option 2
We use this to generate a 6 digit code for Positive cases that are in CTMS.
what is NEDSS
caller is looking for Free Home Covid tests where should we direct them?
Refer to: www.Covidtests.gov
Dauphin county
IN
Corporate business complaints
Send them to corporate website.
Caller lost their vaccine card what do you do?
Refer to PA-SIIS website
Caller needs an ISOLATION, QUARANTINE or BACK TO WORK/SCHOOL LETTER.
As of today we no longer give these out, refer back to PCP for these letters.
where do you direct Philadelphia callers looking to get a vaccine or who lost their vaccine card?
what is.. Call 215-685-5488 or email philavax@phila.gov
Bucks County
OUT
Daycare complaints
Provide caller with OCDEL regional office phone number
caller is reporting a positive at home test.
what do you do?
Provide ISO guidance and have them contact their close contacts
The First day of Symptoms is day ?
What is day 0
A caller missed a call but is not in CTMS what should you do?
What is Email correct BCHS DRA email with callers info
Lycoming county
IN
caller wants to file a LTCF Complaint
Refer to PA DOH complaint form or call 1-800-254-5164
What do you do when a business calls in to report a + employee.
What is Collect appropriate information and email to appropriate BCHS DRA.
Caller is an out of state healthcare provider reporting a positive covid-19 test of a patient that is a PA resident.
What is Email correct info to BCHS DRA email add.
What is missing from this tracker?
Caller looking for testing site, provided caller with 4 testing sites and info.
What is County
York City
OUT
School complaints
parent should submit complaint to their school principal or building administrator.
What do you do if A business owner calls to verify PA DOH isolation and quarantine guidance that we issued to employees
Agent cannot verify under any circumstance names or PII information but should review the basic PA DOH isolation and or quarantine guidance from scripts.