During the "Probe for Needs" portion of the call flow, an ISE should listen actively, control the call, and probe these four line of business:
What are "Xfinity TV, Internet, Voice, & Home"?
100
In February 2013, Comcast agreed to purchase the remaining half of this company from General Electric:
What is "NBC Universal"?
100
Free with digital cable, this feature allows our customers to watch the world's greatest collection of shows and movies available on your TV, online and on their mobile device:
What is "Xfinity OnDemand"?
100
This HBO original series stars Steve Buscemi as the undisputed ruler of Atlantic City, who was equal parts politician and gangster.
What is "Boardwalk Empire"?
100
The "3 Pillars" of Xfinity Home:
What are "Security, Control, & Energy"?
200
In this section of the Sales Pro Call Flow, an ISE will:
- Greet the Customer Clearly & Enthusiastically
- Reflect & Validate the Reason for Calling
- Set the Agenda
What is "Start the Call Right"?
200
In this year, Comcast and NBCUniversal delivered the first multiplatform Olympics to American viewers, streaming every event live online.
What is "2012"?
200
This feature is the most comprehensive online security protection available, includes Norton Security, and is free with any Xfinity Internet subscription:
What is "Constant Guard"?
200
This premium network features the original series "House of Lies", a scathing look at a self-loathing management consultant from a top-tier firm:
What is "Showtime"?
200
This Xfinity Home plan includes 3 door/window sensors, 1 motion sensor, 2 lighting modules, a programmable thermostat, and 2 video cameras:
What is "Xfinity Home Premier"
300
In the "Fill the Needs" section of the call flow, once the ISE has recommended a package to the customer, he/she should then do this:
What is "Ask for the sale"?
300
Since 2001, we’ve contributed 2.6 million hours and $12 million with this event, Comcast and NBCUniversal’s signature celebration of service and the nation’s largest single-day corporate volunteer effort:
What is "Comcast Cares Day"?
300
This feature allows Xfinity Voice subscriber to create virtual phone numbers and make calls from a WiFi Connection:
What is "Voice to Go"?
300
This original series premieres April 12th on Starz! and depicts the secret history of Leonardo Da Vinci, a young man tortured by a gift of superhuman genius
What is "Da Vinci's Demons"?
300
Xfinity Home subscribers with Video Monitoring can add a maximun of this many video cameras to their system:
What is "6"?
400
This option should be mentioned by the ISE on each call, when available, to save money for both the customer and Comcast:
What is "SIK"?
400
In 2010, this former Navy SEAL joined Comcast and was named President of Comcast Cable Communications:
Who is "Neil Smit"?
400
This feature is $4.99/month and allows customers to enjoy unlimited access to thousands of hit movies and entire past seasons of TV shows on their TV, laptop, tablet or smartphone:
What is "Xfinity Streampix"?
400
From the creator of 'True Blood,' this Cinemax series stars Antony Starr as Lucas Hood, an ex-con and master thief who assumes the identity of a sheriff in Pennsylvania:
What is "Banshee"?
400
Xfinity Home systems are monitored by this company, which boasts an average response time of 19.2 seconds:
What is "COPS"?
500
In the "Finish Strong" section of the call flow, the ISE should affirm the customer's decision by referencing this Comcast policy:
What is "the Comcast Customer Guarantee"?
500
In 1963, Comcast was founded by Ralph Roberts with the purchase of American Cable Systems, a 1200-subscriber cable system in this city and state:
What is "Tupelo, Mississippi"?
500
This feature combines customized apps, social media features and traditional video services to deliver a personalized and dynamic TV entertainment experience:
What is "X1"?
500
This thrilling original series pulled off a remarkable upset at the 64th primetime Emmy Awards ceremony on Sept. 23, 2012, winning the biggest one of them all, Best Drama:
What is "Homeland"?
500
This feature is free with all packages and keeps your Xfinity Home system online in the event of a cable or power outage: