Scope of Work
A call needing verification of VIN, license plate #, and odometer
What is a RAP call?
drvr
What is a driver?
A battery was newly purchased and installed
What is a B1?
The truck that calls on delay are assigned to
Gives you the ability to receive Emergency Road Service
What is AAA Membership?
A member calls in saying the driver has not arrived
What is a status update?
KMI
what is Keep Members Informed?
A member has waited 6 hours for a jumpstart and it was due to a dispatcher error, not charging member for the service but driver still needs to get paid
What is a P6?
Location of keys, if member will be there, ETA, paperwork completed
What is information needed to delay a call properly?
Membership that covers extrication for a boat in water
What is a trick question? Got em
Located in the Master Call Detail window under the service tab, used for warranty purposes
What is OPD?
SC
What is a Shopping Center?
P5
What is a rural/aux GOA?
How to stop the time on a delay call
What is spotting away from AVL and assigning with a reason code?
The state that offers a PlusRV Membership
What is Utah?
Shop A and shop B going back and forth with a call between their territories
What is a misroute?
OSB
What is Officer Standing By?
Shop wants payment processing to look at the call
What is S1?
Something you need to do when placing a call on delay and taking it off delay
What is using a reason code?
Benefit to locksmith service that one level of membership gets and the others don't
What is a Premier home locksmith?
Pods that the inbound team has handled the past few days
PIBOP
What is Phoned in by Other Party?
B2
What is a Battery Referral?
The most important step that should be done first when delaying a call
What you'd offer a Premier member who is more than 100 miles from home needing a place to stay and food for the night but can't afford the cost
What is Trip Interruption?