What are some health effects of workforce bullying?
headaches
loss of appetite
high blood pressure insomnia
clinical depression
panic attacks
PTSD
300
What effect does noise have on communication?
It is the greatest barrier to effective communication
400
Why should you act civil?
It's a free way that can improve relationships both in and out of business.
400
How should you deal with bullying?
Do your best work
Build a support network
document everything
seek help
get counseling
stay healthy
400
What are 2 questions you should ask yourself before you act in a workplace?
1. Could my language come across as offensive?
2. Could my behavior lead to discomfort?
400
Who has a higher job status usually, the offender or target?
60% of the time, the offender has a higher job status than the target
400
What is upward communication?
messages that flow from subordinates to superiors
500
What are the 5 things you have todo to avoid incivility?
hire for civility
teach civility
create norm groups
reward good behavior
penalize bad behavior
500
What shouldn't you do when dealing with bullying?
Don't get emotional or show fear
Don't blame yourself, know it is about the bully
500
How can you prevent sexual harassment from happening?
1. Create policies
2. Train managers and workers to acknowledge it
3. Hire male employees that are supportive in stopping it
4. Monitor day to day business
500
How should you respond to sexual harassment?
consider dismissing the incident
keep a record of the incident for future action
write a personal letter to the harasser
ask third party to intervene
use company channels
file a legal complaint
500
What is networking?
deliberately meeting people and maintaining contacts to get career information, advice, and leads.