GROWTH MINDSET
This happens when you hit a challenge and think, “I can’t do this.” It’s your cue to pause, reflect, and reframe your thinking.
What is a fixed mindset trigger?
Psychological safety is present when one feels included, safe to make mistakes, safe to contribute, and safe to take risks all without this.
What is fear of being embarrassed, marginalized or punished in some way.
This communication style focuses on cooperation and harmony — prioritizing relationships and consensus.
What is collaborative?
A crucial conversation is one that includes opposing opinions, strong emotions and this.
What is high stakes?
Instead of seeing a mistake as proof of failure, a growth mindset sees it as this — an opportunity to improve strategies and try again.
What is a learning opportunity?
This level of psychological safety exists when team members feel respected for their humanity and permitted to interact and belong.
What is Inclusion Safety?
This conflict style is less assertive and less cooperative, often leading people to defer or ignore the issue(s).
What is avoiding?
The first very step to having a crucial conversation is doing this important thing.
What is prepare to talk?
A fixed mindset might avoid criticism, but a growth mindset does this when receiving feedback.
What is seek it out and learn from it?
Contributor safety means people can create value with autonomy and judgment — but this essential ingredient must exist first for contribution to thrive.
What is trust?
Accountability tools are most effective when they’re clear, discussed/available to all, and used — in other words, when they are this.
What is transparent?
In a collaborative mindset, rather than thinking you vs. me, it’s me and you vs. this.
What is the problem?
When facing a fixed mindset trigger, the first step toward shifting perspective is to do this before reacting.
What is take a step back to reflect?
Teams build contributor safety when they create these — shared expectations for how to collaborate, give credit, and address tension proactively.
What are team norms?
In a culture of accountability, teams shift from finding who/what to blame to focusing on this.
What is problem-solving?
During crucial conversations, you can reduce defensiveness and tension by doing this to center on what you and others both care about.
What is highlight shared goals?
In a growth mindset, failure is not a reflection of lack of ability but a sign of this — something to adjust and strengthen.
What is the need to refine effort, strategy, or preparation?
Challenger safety exists when people feel respected for their ability to pioneer change and permitted to do this — even if it means questioning the status quo.
What is speak up or dissent?
The best team norms are clear, specific and this.
What is achievable (or realistic)?
When leading a crucial conversation, this type of communication is ideal - especially in remote settings.
What is the most robust method possible (i.e., in person or video)?