Should all misrouted payments (checks, credit card payments) go to the 3rd floor front desk for processing?
No, all misrouted payments go to the Correspondence team.
100
Is it ok to use acronyms when talking with Veterans
No, avoid using acronyms when talking with Veterans.
100
Mineral and energy royalties are counted as income.
False, they are counted as assets.
100
All HEC Form 200-1a, option 3 selected, go straight to the file room.
No, a LAS must review
100
All Veterans recieved free health care. T or F
False
200
Should PSCs only date stamp mail on Mondays which is the heaviest volume day?
Date stamp each piece of mail with todays date.
200
If several calls are in queue, it is ok to wait until the end of call to use the challenge questions.
No, before a call can proceed where proprietary information is discussed, challenge questions must be successfully answered.
200
Economic stimulus payments are counted as income.
False, these payments are not considered as countable income for Federal benefit programs.
200
If a HEC Form 200-1a, option 2 selected with no documentation, should LAS send a check list letter?
Yes, a check list letter should be sent.
200
What is the medical expense deduction for a Veteran with one dependent for IY 2008?
A) 716
b) 783
C) 752
D) 732
732
300
How many days should elapse before placing cases into manual status?
None, place in manual status when mail arrives.
300
All calls should be answered within
A. 1 rings
B. 4 rings
C. 5 rings
4 rings
300
What is not a deductible expense from a business or profession.
A)Insurance
B) Taxes
C) Depreciation
D) Cost of good sold
Depreciation
300
All Spouse Mail goes to the file room.
False
300
Eric K. Shinseki is the Secretary of VA. How many Secretaries have we had?
A) 31st
B) 7th
C) 12th
7
400
How should undeliverable mail be logged into EDB case history notes?
A) Mail recieved
B) Undeliverable mail recieved
C) Undeliverable mail, return to mail room
Undeliverable mail recieved
400
The correct number to the HEC Center is
A) 800-929-8387
B) 800-273-8255
C) 404-828-2575
800-929-8387
400
The sale of inherited property is considered income if inherited and sold in the same year.
True, if sold in another year, proceeds of sale are considered an asset.
400
How should a LAS process a un-signed HEC Form 200-1a?
A) send to file room
B) Return to PSC
C) Sign & date the form for the Veteran
D) Send check list letter to Veteran
Send check list letter
400
What is the Priority group for Catastrophically disabled Veterans?
A) 4
B) 3
C) 7
4
500
How are VIC Cards handled?
A) Send to Correspondence
B) Send to mail room supervisor
C) Send to EED
D) return to sender
Send to EED
500
All calls not answered in 5 rings go to
A) The phone team
B) The call queue
C) The supervisor
The call queue
500
Which of these is not considered a medical expense.
A. Eyeglasses
B. crutches
C. Seeing - eye dog and maintenance
D. Life insurance premiums
Life insurance premiums ( medical insurance only)
500
Where does a HEC-Form 200-1a, opt 1 selected signed & dated, go that was recieved on August 13, 2010.
Biege file cabinet
500
After suspicious mail is placed in a hazardous material disposal bag, and place bag in hazmat container.Whats the next step?
A) call 911
B) leave building
C) notify co-workers