General Product Knowledge
What does multi chromatic mean?
A term to describe varied light and dark streaking within a composite board.
What do you use to remove a label from Fiberon deck boards?
What do you use to remove a label from Fiberon deck boards?
How many Distributor Channel partner locations do we support in the US?
75
Where can a consumer order samples?
Fiberon online store.
What is needed to submit a warranty claim?
Proof of purchase, detailed photos and claim form directly submitted to Consumer and Tech Support Team
What is the average square footage coverage for a 90 count box of hidden fasteners?
50 square feet.
What do you use to clean our composite railing?
Fantastic, Mr. Clean Magic Erasers or DeckMax PVC Revitalizing Wipes
How many Distributor Channel partner locations do we support Internationally?
26
Why do we require full truckloads only with a minimum of 45K lbs.?
Freight costs to stay competitive in every market
What is the side-to-side spacing requirement for decking?
3/16"
What is the average square footage coverage for a 900 counts box of hidden fasteners?
500 square feet.
What is the minimum ventilation required under a deck?
6 inches
How many Canadian distributor channel partners do we support?
13 (3-Boyd and 10 GOF)
What is the definition of a full Van of railing?
$85k
What is the minimum spacing between boards and any permanent structure?
1/4"
What product does not have a 25 year limited performance, stain and fade warranty?
Paramount - Lifetime limited performance warranty and no stain and fade
What is recommended when a deck gets scratched?
Allow time to disappear gradually
How many non-stocking dealer locations are we targeting in the US only?
744
What is the stocking distributor lft price for Good Life?
$1.55/lft
What is the end-to-side spacing recommendations?
Determined by the temperature at 1/2" for below 70F or 1/16" above 70F
What is the joist spacing requirement for residential perpendicular installation?
16 inches on center.
Do you have to seal your deck?
No. Clean periodically with soap and water only.
How many stocking dealer locations do we serve in the US only?
1249
What is the stocking distributor lft price for Horizon/Symmetry Decking and Cladding?
$2.52/lft
Who is our largest single location distributor?
Coastal Forest Products