Case Management
Case Manager should refer to this document when determining whether a situation calls for an escalation/elevation.
What is the Consolidated De-Escalation and Elevation Protocol?
A fire suppression foam widely used by military personnel, airports, fire departments, and industrial sites to extinguish flammable liquid fires.
What is AFFF?
Aqueous Film-Forming Foam
Firefighting Foam
Prescription medication used to treat opioid addiction (Opioid Use Disorder - OUD).
What is Suboxone? Specifically Suboxone Sublingual Film.
A prescription medication developed by Horizon Therapeutics (acquired by Amgen in 2023) to treat Thyroid Eye Disease (TED).
What is Tepezza?
The defendants in the Social Media Addiction Case.
Who are Meta Platforms INC, Instagram LLC, Facebook Operations LLC, Siculus, Inc. ,Snap Inc. ,ByteDance, Inc. ,Tiktok, Inc. ,Youtube, LLC ,Google LLC ?
This reflects the client's connection to this product.
What is proof of use?
A group of harmful chemicals linked to serious health risks.
What are Per- and Polyfluoroalkyl Substances (PFAS)?
Long-term use of Suboxone (specifically the sublingual film form) has been associated with
What are severe dental issues?
ie: Significant tooth decay, Tooth loss, and Oral infections.
These occur in a series of 8 given 1X every 3 weeks over a course of 5 months.
What are Tepezza infusions?
These can include; anxiety, depression, low self-esteem, anddisrupted sleep
What are mental health issues?
This view should only be accessed when a Case Manager is NOT on a Phone call.
What is the Expanded View?
Issues associated with long-term exposure to PFAS.
What are various types of cancer, liver damage, thyroid disease, and reproductive issues?
Studies found these to causes to directly contribute to patients dental issues.
What are the medication's acidity and decreased saliva caused by the medication?
Hearing loss (potentially permanent),Tinnitus (ringing in the ears),Ear plugging sensations,Autophony (hearing one's own voice loudly)
What are significant hearing issues that have been linked to Tepezza?
The required amount of time that the Injured Party must have spent on social media daily.
What is 3 hours or more?
What process will Case Managers conduct when an email interaction needs to be reflected on multiple legal cases?
What is cloning?
Defendants in the AFFF Case.
Who are 3M,DuPont/other chemical companies that produced and distributed PFAS-containing firefighting foam?
Former Parent company/co defendant.
Who is Reckitt?
The defendant in the Tepezza Case.
Who is Horizon Therapeutics?
This was used to keep users engaged for as long as possible.
What are powerful algorithms?
Case Managers send these to providers when client's are unable to submit their own Medical Records.
What are Medical Record Requests?
Injured Parties must have been diagnosed with a qualifying disorder prior to this date.
What is January 1,2004?
Joint Developer of Suboxone sublingual film.
Who is Aquestive Therapeutics INC?
These were initially raised but largely dismissed; currently, these claims are not a primary path forward in litigation.
What are Design Defect Claims?
This is the age that Injured Parties must have began developing social media addiction.
What is before 21 yrs of age?