OMNI Intents
The intent/task is used to update a member's address.
What is Update Member Demographics?
The system that houses all information/articles that act as a guide for recent update/processes.
What is CentralPoint?
The turnaround time (TAT) for replacement ID Cards.
What is 7-10 business days?
This benefit program under the HIP does not include dental, vision or chiropractic services.
What is HIP Basic?
Verbiage used to close out a GIC intent if reviewed within the past 30 calendar days.
What is Service Transformation?
Used to add, remove, or replace a member's primary insurance.
What is the Coordination of Benefits intent?
Outside of OMNI, this system is considered the source of truth for prior authroizations.
What is TruCare Cloud?
The TAT for a provider update via the Update PCP intent.
What is 5-7 business days?
This member benefit plan covers members ages 59 and younger.
What is Hoosier Care Connect?
These two pieces of information are used together and are often serve as a last resort to fully verify HIPAA.
What are the address and phone number?
The intent is used to order an ID card.
What is the Material Request intent?
The system used to document 100% of our incoming calls.
What is OMNI?
The turnaround time (TAT) for replacement MHP reward cards.
What is 10-14 business days?
The number of benefit programs covered under the Healthy Indiana Plan.
What is five (5)?
The maximum hold time for Indiana MS calls.
What is one (1) minute?
Used to document a Notification of Pregnancy.
What is the Log View Status intent?
This system is considered as the source of truth for verifying member eligibility.
What is PHP?
The length of time a verbal authorization is valid.
What is seven (7) calendar days?
This plan covers children up to age 19 and some pregnant women.
What is Hoosier HealthWise?
How often before GIC, COB, or a PCP change should be verified on a member's account.
What is more than 30 calendar days?
The intent used when a member is being balance billed.
What is the Claims Inquiry intent?
The system you should use to verify the My Health Pays reward card balance.
What is MyCare Card?
The number of days allotted for updating/removing other insurance via the COB intent.
What is thirty (30) calendar days?
This program covers low income Hoosiers aged 19-64.
What is the Healthy Indiana Plan?
The area in OMNI that houses/provides detailed information about the member.
What is the Member Composite Screen?