Step By Step
processing
processing
What is the first step when getting ready to process a case?
1. Open aspen
How Many Months is a cow pregnant?
9 months
Always make sure the customer is informed of what?
Calls are being recorded
What is the first thing you write down?
County
Who got pregnant after using Musinex D?
Kayla
If you are not able to process the case you look for what?
6.a - Associated EDGS
Matthew Perry
Always reference what number to ensure you are speaking to the right customer?
Case number
What is the second thing you annotate?
Case #
What is the name of our favorite background dancer?
Felipe
If you are able to process the case what do you look at first?
7. ECF-->RMB OR MAD 608
What is the elevation in ABQ?
4967FT
When a customer has answered the phone agent should always start with?
"Hi, may I speak with ___?
How many scans should you have run?
Whos is getting married soon?
Emily
PARIS match is run on who in the house hold?
Everyone
What is the capital of Arizona?
Phoenix
What information are we supposed to verify once confirmed its the customer?
Phone number address and email
Do you annotate wether or not the customer is a registered voter?
Yes, Especially if it has changed from the last application
Where do Faeys kids go to school?
SFIS
What changes should you report from the RMB OR MAD 608?
Address, Voter Reg, E Notices, Income
How many cows are in the state of New Mexico?
a lot (gotcha)
Before the call ends always ask what?
"Is there anything else I can assist you with"
Will you have to reference the annotated EDGs in your case comments?
Yes, it is important to catch that because this information will be used more than once when completing a case.
How many teeth did Indiana get removed?
4