Personal Hygiene
True or False:
It is possible to wear too much perfume or cologne.
TRUE
Wearing too much of either can result in too strong of a smell, even though it is meant to be a good smell.
True or False:
If wearing a coat, it is not considered part of your clothing so it does not matter if it is clean or has stains and/or holes.
FALSE
A coat can be the first thing people see, especially during Winter.
True or False:
A positive attitude and open mind should be had for all tours even if it's a place or job I have zero interest in at this time.
TRUE
You never know if your interests may change, and even if they do not, you want to be polite and courteous to the classmates who are interested, as well to those who are giving their time.
True or False:
The tour guide or industry staff will not notice if you are showing active participation or not.
FALSE
Even though they may not say anything, they notice if their audience is or is not paying attention.
True or False:
The 4 different certificate programs are:
Retail
Health Services
Culinary
Hospitality
TRUE
Choose the best answer
Fingernails should:
a) Not be worried about
b) Be an appropriate length for your job and free from dirt and/or grime underneath
c) Always be painted a bright colour
b) Be an appropriate length for your job and free from dirt and/or grime underneath.
Clothing for tours should be:
a) Clean with no holes or tears
b) Stain and mark free without being wrinkled
c) Without inappropriate images/text
d) All of the above
d) All of the above
If you're unsure if something is acceptable, ask your teacher!
When the staff member or tour guide is speaking, you want to:
a) Give reasonable eye contact and listen to what he/she is saying.
b) Give reasonable eye contact and add your own comments whenever you can at all times.
c) Look at something/someone else and chat with a friend.
a) Give reasonable eye contact and listen to what he/she is saying.
Which of the following body language cues can show active listening/participation:
a) Looking at your mobile often or trailing behind in the group
b) Slouching in your chair or leaning against walls
c) Standing upright and giving proper eye contact
c) Standing upright and giving proper eye contact
Hospitality jobs would include:
a) Restaurant server, theatre usher
b) Hotel worker, host/hostess
c) Caretaker, store clerk
d) Both A and B
d) Both A and B
Teeth should be brushed:
a) Night only
b) Morning only
c) Night and morning, and even after eating a strong-smelling food.
c) Night and morning, and even after eating a strong-smelling food.
Your clothing is considered appropriately clean for an industry tour when:
a) It has been washed and hung/folded neatly prior to wearing for the tour.
b) It has been washed and lying in a pile on the floor prior to wearing for the tour.
c) After washing it has only been worn once prior to wearing for the tour.
a) It has been washed and hung/folded neatly prior to wearing for the tour.
During the tour, appropriate behaviour includes:
a) Not being on your mobile
b) Staying with and moving with the group
c) Talking over the tour guide
d) Both A and B
d) Both A and B
An appropriate question for a tour guide when touring a restaurant would be:
a) Are your french fries better than McDonald's?
b) Do you have kids?
c) What's your favourite part about working here?
c) What's your favourite part about working here?
In retail positions, some duties involve:
a) Preparing food
b) Helping people with everyday needs
c) Stocking shelves, handling customer money
c) Stocking shelves, handling customer money
Facial hair should be:
a) allowed only if your job permits, then kept clean and tidy
b) shaved off always
c) not looked after
a) allowed only if your job permits, then kept clean and tidy
If you're ever unsure, ask your supervisor.
Business casual dress is defined as:
a) A nice pair of pants (NOT jeans, leggings, or sweat pants) or a nice dress/skirt, with a nice shirt (not a T-shirt or sweatshirt).
b) Clean jeans and plain T-shirt.
c) A suit and tie or a fancy dress.
a) A nice pair of pants (NOT jeans, leggings, or sweat pants) or a nice dress/skirt, with a nice shirt (not a T-shirt or sweatshirt).
Nice leggings under a skirt or dress is acceptable, but not on their own.
Staying with the group means:
a) You're in the same area as everyone but are looking at and messing with random things.
b) You're in the group with everyone and giving your attention to the tour guide.
c) You're in the group with everyone but listening to music or messing with your mobile.
b) You're in the group with everyone and giving your attention to the tour guide.
When is it appropriate to ask the tour guide questions?
a) Any time, even when they're speaking
b) Being called upon after raising your hand or when the guide asks, "are there any questions?"
c) Never
b) Being called upon after raising your hand or when the guide asks, "are there any questions?"
Different environments with Health Services include:
a) Hospitals, care taking facility
b) Restaurant, kitchen
c) YMCA, pharmacy
d) Both A and C
d) Both A and C
In the morning, before going to work or class, good personal hygiene includes:
a) Showering (or at least the night before), making hair tidy, putting on deodorant.
b) Showering (or at least the night before), brushing teeth, making hair tidy, putting on deodorant.
c) Showering and brushing teeth.
b) Showering (or at least the night before), brushing teeth, making hair tidy, putting on deodorant.
If not wearing clean and appropriate clothing for a tour, you will:
a) get to go anyway.
b) get to go but have to do an extra assignment.
c) get sent back to your apartment and receive an unexcused absence.
c) get sent back to your apartment and you will receive an unexcused absence.
When out on a tour, how you act represents:
a) Yourself
b) MICC
c) Your teachers
d) All of the above
d) All of the above
After a tour is over, a wonderful thing to do is:
a) Tell the guide the tour was nice, but you have zero interest in that job.
b) Thank the guide for their time and shake their hand if you feel comfortable.
c) Race to the van to get back to campus.
b) Thank the guide for their time and shake their hand if you feel comfortable.
Even if you're not interested in that place of business, it's still polite to show your appreciation of that person's time.
In a culinary job, you will have the opportunity to:
a) Create delicious dishes both from recipes and of your own ideas
b) Keep and eat a bunch of food
c) Work in a variety of restaurants, cafes, etc.
d) Both A and C
d) Both A and C