Module 3 & 6
reframe their ____ of the situation to take on more personal accountability
What is view
Preferred ego state in the work place.
What is Adult Ego State
Putting yourself in someone else's shoes
What is Empathizing
Did you complete the job? No
What is a closed ended question
You have no control of your past
What is Circle of influence
The Goal of communication is to ______
What is Create Understanding
Make the speaker feel you are listening and paying attention
What is an Attending skill
Asking one more than question at a time
What is stacking
A Judgement made without being aware that we are doing so
What is Unconscious bias.
Any interaction or communication between 2 people
This is 55% of communication
What is Body Language
Using a big But
What is pitfall to effective feedback
OR
what is ineffective feedback
Lets Make it Happen!
What is accountable behavior
Nurturing and critical are examples
What is examples of Parent ego state
Demonstrating that you understand
What is the basics of listening
Develop or die
What is essential
What are Responsibility & Accountability
Responsibility – job description
Accountability – taking initiative to make it happen
Say out loud what you're feeling
What is name that emotion
I have a nail in my head
What is active listening
Don’t focus on the smell
What is focus on the change
What is the percentage of the population that is extraverts & perceivers.
Extraverts - 75%
Perceivers -50%