NCI's
What tier of NCI is the following:
Transferring a customer despite having a solution to their problem
Tier 1,2,3?
Tier 1
Toys pretend they can't move when the toddler enters the room.
Toy story
He came up with the infamous "Infinite Misfits" name.
Dominque
What tier of NCI is the following :
Taking action on a customer's account without member knowledge/consent
Tier 1,2,3?
Tier 3
A noseless guy is obsessed with finding a boy who has a birthmark
Harry potter
We identified an issue when adding a line and attempting to resubmit a port for a number that has already been disconnected. What type of ticket do you submit i if the resubmission of the port request fails?
""Porting Issue Ticket" details should be listed ghost port
What tier of NCI is the following :
Transferring to a closed department
Tier 1,2,3?
Tier 2
Cinderella
You can replace the SIM card order ticket only when________?
Knowledge or flows direct you to A member's SIM is lost, stolen, or broken
What tier of NCI is the following :
Making guarantees on behalf of DISH, agent, or technician
Tier 1,2,3?
Tier 1
We launched a Boost Mobile pilot store in Colorado that sells Boost Infinite. True or False?
True
What tier of NCI is the following :
Refusing to escalate customer or conference to appropriate part when required
Tier 1,2,3?
Tier 2
Group spends 9 hours returning jewelry
Lord of the rings
What is the name of the app in knowledge that determines if devices are compatible with our services?
Network indicator App