Knowledge: Infinite
You can replace the SIM card order ticket only when________?
Knowledge or flows direct you to
or
A member's SIM is lost, stolen, or broken
Improper hold/transfer usage that is a coachable skill issue
Tier 1, 2, 3?
Tier 1
What number do you dial to find your IMEI number?
*#06#
Came up with the group name "Infinite Misfits".
Who are they?
Dominique
Toys pretend to not exist when a teenager walks into the room.
The name of the movie is ________ ?
Toy story
We launched a Boost Mobile pilot store in Colorado that sells Boost Infinite.
True or False
True
Taking action on a customer's account without member's knowledge/consent
Tier 1, 2, 3?
Tier 3
What cell towers does the MTI tool check?
At&t towers
Loves Marvel Snap and Fighting Games.
Who are they?
Ja-mes
Young lady gets help from animals to escape and see a stranger at a party.
The name of the movie is ________ ?
Cinderella
We identified an issue when adding a line and attempting to resubmit a port for a number that has already been disconnected.
What type of ticket do you submit if the resubmission of the port request fails?
"Porting Issue Ticket" details should be listed as ghost port
Refusing to escalate customer or conference to appropriate part when required.
Tier 1, 2, 3?
Tier 2
What kind of SIM does an IPhone 14 pro max?
ESIM
Loves to read and got the first chat of the group.
Who are they?
Cisco
Father burns fear of the outside on the family and rebellious kid forces them out of their home.
The name of the movie is ________ ?
Croods
New OutBound times for callbacks?
Monday - Friday: 9 am - 7 pm MST
Saturday - Sunday: 10 am - 4 pm MST
Transferring to a closed department
Tier 1, 2, 3?
Tier 3
Name of our President and Chief Executive Officer?
Erik
or
W. Erik Carlson
Has asked every higher-up what their favorite food and past job has been.
Who are they?
Nazarete
Group spends 9 hours trying to destroy jewelry.
The name of the movie is ________ ?
Lord of the rings
How long does the DNC policy take to stop sending phone calls, texts, and mail?
How long to stop emails?
Once your request has been processed it can take up to 30 days to no longer receive phone calls, text messages, or mail from Boost Infinite and up to 10 days to stop receiving emails
Double-verifying a member.
NCI or not?
Not an NCI.
What tool do we use to finance our members?
We cannot they have to use our self serve methods.
They love poetry in their free time.
Who are they?
Ricardo
An old guy convinces kid to fight his father to the death .
The name of the movie is ________ ?
Star Wars : Episode V: