Terminology
POU RO
Company Policies
Prices
Water Chemistry
Diagnose This!
100

This piece controls the flow rate of the backwash.

What is the DLFC (Drain Line Flow Control)?

100

If the RO tank is full and the tap pressure is low you could predict the likely problem to be this.

What is a waterlogged tank or bad tank?

Solution: Replace the tank

100

This is the policy for calling in sick the day of.


Alternatively ... It is not proceedure to

What is calling Amanda?


Text kalen or Amanda that you will noty be in.

100

The price for a replacement RO tank.

What is $110 dollars?

100

The number of grains that shows you the customer has hard water.

What is anything over 2 gpg?

100

A rotten egg smell in the hot water only would mean this.

WHat is the anode rod should be replaced with aluminum or electric (Corro-Protec)?

200

This is the name of the cylinder tank that the softener head/valve screws onto.

What is the Mineral Tank?

200

These two RO parts work as a team. Both must be tested to diagnose which is faulty.

What are the check valve and the ASO?

200

You are required to use your spaceheater on overnight trips if you have any of these three items that are prone to freezing.


Alternatively you could do this instread of using the space heater.

What are membranes, install equipment or liquid chemicals?


What is bring them inside for the night with you?

200

The price for a specialty RO tap. (black, brushed nickel, etc.)

What is $110.00?

200

This is the minimum number used to define extreamly hard water.

What is  minimum 10 gpg?

200

A system that is not using salt but is not in bypass and is cycling good means you should check these things.

What is test metering and refill, check for salt bridge, and check the programming to check the regen is set to auto, check the refill cycle the salt lbs etc)?

300

This 3 digit abbreviation is another name for the 4-way valve on an RO.

What is the ASO?

300

For an RO to work properly, it requires a minimum of _______ psi for pressure.

What is 40 psi?

300

When you are staying overnight at a hotel (or motel or Air BNB) regardless of the temperature outside you are always required to bring these things inside with you.

What are your tools.

300

the price to add a Res Up feeder?

Price to add res up feeder and add rescare?

What is $100?

WHat is $150 (leave the remainer of large bottle)?

300

TDS over 1500 is considered "unsafe" for drinking. True or false.

What is False?

300

A customer is complaining that their RO is constantly draining and their water bill has tripled.

You might diagnose this problem after you have confirmed that it doesnt shut off when the tank valve is closed.

What is the check valve, plugged membrane/filters, a bad flow restrictor, the tank may be over- pressurized?


400

As softening resin uses "ion exchange" to remove the hardness from the water, tannin resin would use this scientific principle.

What is Anion exchange?

400

you can easily test the check valve on an RO system by using this method.

What is turn off the supply and leave the tank on then check to see if water continues going to the drain?

400

Name atleast 3 things you should do in the winter to keep yourself safe while travelling in the winter.

What are packing a survival kit, keeping the fuel level high, keep your phone charged, dress warm or have in vehicle (mitts touque Skidoo suit), add gasline antifreeze to a FULL tank everytime you get gas, always answering your phone if we call to check in, keep a bag of gravel in vehicle, do not use cruize control in icy conditions, do not sleep or nap in vehicle, do not speed, wear your seat belt.

400

The price to add a leak tray to the invoice.

What is $100?

400

This field hack can be use to diagnose yellow water.


What do the results tell you?

What is adding 1 tsp of iron out to see if the yellow clears up?


What is seeing the iron out making the water clear would mean that the water had iron in it and not tannin.

400

To test the drain solinoid ona WHRO this way is best.

What is turn the unit on and wait for the pump delay to run, but shut it off again before it tries to make water. Watch the inlet pressure and see if it holds. If it doesnt hold the drain solenoid may be stuck open. Also, operating pressure while running excessively low and you arnt sure why.

500

This is what AIO stands for.

What is Air Injection Oxidation?

500

At a service visit by turning the tank off and turning on the tap you are able to test production. If you notice that both the flow and TDS are exceptionally high you might predict this as the issue.

What is that your
"Good" and "Bad" or "Permiate" and "Drain/concentrate" could be switched around The RO has been plummed incorrectly.

500

This is the proceedure for collecting cash at a job.

What is putting cash into individual envelopes per job and writing the customers name on the envelope before bringing it back to the office and  putting it into the lockbox.

500

The price to add a Whole Home UV kit including the lamp and installation.

What is $995.00?

500

This is the contaminent that reverse osmisis was origionally designed to remove.

WHat is salt?

500

The core cause of a BRIO faulting out after seeing a "Dry Running" warning When the WHRO is starting up after the 15 second pump delay would likely been this.

What is the system not being able to build enough pressure during the pump delay so its being starved somewhere - low flow, closed ball valve, bad pressure tank, drain solenoid stck open or the inlet solenoid stuck closed could be what is causing this?

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