Healthcare 101
The entity that pays for healthcare services on behalf of individuals or groups.
Who is the Payor?
The typed conversation that is visible on the platform between the Agent and Eva.
He is the Founder and CEO of Infinitus.
Who is Ankit Jain?
The process we use during training to call on one another for engagement. (Hint: tastes great with butter)
What is popcorn?
The amount a beneficiary must pay out-of-pocket before the insurance plan begins covering healthcare expenses.
What is a deductible?
The person that provides Eva with the information she needs.
Who is the Agent/Payor?
Customer Obsessed, Optimistic Realists, Disagree + Commit, Engage Employees, See, Say, Do
What are the Infinitus CODES/Values?
These are the two main Infinitus colors.
What are white and blue?
The person/entity we are calling at the request of.
Who is the provider?
This is where Abe practice calls are found.
What is the Trainer Task tab?
"They are innovators, dreamers, realists, strategists, and are engaged..." Quote from Ankit
Who are Infinauts?
This is your next phase of upcoming training.
What is Nesting?
The term used to describe limitations on coverage for certain healthcare services, treatments, or medications.
What are restrictions?
This is the toggle prompt used when we want to take a call.
What is available?
The term used at Infinitus to describe the busiest time of year because healthcare plans are renewing.
What is Blizzard?
This happens when a call does not pass quality assurance (QA).
Is what the patient has to meet for their services to be covered at 100%
What is out-of-pocket maximum?
These are comments left on the platform that are sent to the client.
What is customer task notes?
This is the tagline/slogan of Infinitus.
AI built to take healthcare off hold™
This happens when an operator catches an error in their call before sending it to the review team.
What is a self-requeue?