Basic Script Info
I represent the COVID-19 Vaccination Information Line and our call center is in the state of California, but unfortunately, I’m not permitted to discuss personal matters such as my physical location.
What is when a caller is asking for CSR location. ?
On March 29, 2022 the Food and Drug Administration authorized a second booster dose of either the Pfizer-BioNTech or the Moderna COVID-19 vaccines for older people and certain immunocompromised individuals.
WHAT DID THE FDA SAY ABOUT A SECOND BOOSTER DOSE ON MARCH 29, 2022?
People who have tested positive should not hang out or stay together. Whether you have tested positive or negative, you still should take preventive measures to protect yourself and others. Some tests, like the antibody test, can be useful to detect a past COVID-19 infection, but they do not necessarily indicate immunity. While people who have recovered from COVID-19 are likely immune from reinfection for a period of time, it is not yet known if and when a person could be reinfected with COVID-19. Scientists are working to understand this
What is Can two people who both tested positive hang out or stay together?
AAs of March 1, 2022, the California Department of Public Health no longer requires masks in most indoor public spaces. However, in some public places like state offices, airports, correctional facilities and hospitals, all individuals are still required to wear a mask regardless of vaccination status, and some municipalities, as well as businesses, may still require masking.
What is Can employers require masks in the workplace? or What is Do I have to wear a mask at work if I am fully vaccinated?
2022 COVID-19 Supplemental Paid Sick Leave provides covered employees up to 80 hours of COVID-19 related paid leave. Up to 40 of those hours can be used for isolation & quarantine, receiving vaccines, and caring for a child whose school or place of care is closed. Up to an additional 40 hours is also available when an employee, or family member for whom the employee provides care, tests positive for COVID-19. These benefits are available through September 30, 2022.
What are my paid sick leave options?
I apologize that the answer I have on does not address your question fully. I can only provide you the information I have, but I am not permitted to interpret it for you. Information is being updated regularly during this rapidly changing environment. Please feel free to check back with us for updates.
What is answer provided, but caller does not accept the answer and/or wants it further defined?
Masks are no longer required in most indoor settings for vaccinated or unvaccinated individuals in California, including school children. However, some local jurisdictions and schools may have additional requirements beyond the state guidance
What is FOR QUESTIONS ON MASK MANDATES AND REQUIREMENTS
According to the latest information from the Centers for Disease Control, people can continue to test positive for up to three months after being diagnosed with COVID-19 and not be infections to others. This does not imply that a person is immune from getting the virus again but means that retesting someone within three months of their first positive test isn’t necessary unless they are showing symptoms again.
What is How long can someone test positive but not be contagious?
Flyers, infographics and social media images can be found in 6 languages on saferatwork.covid19.ca.gov/outreach-toolkit/
I am looking for outreach posters and information to be able to post at my workplace.
By law, your employer cannot retaliate against you for:
● Asking questions about workplace safety procedures or protocols
● Requesting personal protective equipment
● Reporting unsafe working conditions
● Asking to take paid sick leave
● Reporting a workplace injury to your employer
● Filing a workers’ compensation claim
● Refusing to work when the work would create a real and apparent hazard to you or your co-workers.
What if I was not paid for taking sick leave?
If you or someone you know prefers, or needs, to communicate in another language, please know that you can access this call center in over 150 languages. When calling, you’ll be offered a choice of languages before connecting to a customer service representative. Select 2 for Spanish or select 3 to get connected to a language interpretation service.
What is Standard Language for Sharing Call Center Language Options?
The AstraZeneca Evusheld Monoclonal Antibody treatment is reserved for individuals who are moderately to severely immunocompromised AND have documented history of severe adverse reactions to a COVID-19 vaccine or components of those vaccines. Individuals should talk with their health care provider to determine whether Evusheld is an appropriate preexposure prevention option for them.
What is FOR QUESTIONS ABOUT THE ASTRAZENECA EVUSHELD TREATMENT
Viruses constantly change through mutation, and new variants of a virus are expected to occur over time. Sometimes new variants emerge and disappear, and others emerge and persist. Multiple variants of the virus that causes COVID-19 have been documented in the United States and globally during this pandemic.
What is Can you tell me about variants?
TA business may post a sign or placard at the entrance to their business notifying customers of the mask requirements. Additionally, businesses may post such information on their website or at point of ticket sale prior to entry or notify their members of masking requirements. As of March 1, 2022, the California Department of Public Health no longer requires masks in most indoor public spaces if you’re vaccinated. However, in some public places like airports and hospitals, all individuals are still required to wear a mask regardless of vaccination status, and some municipalities, as well as businesses, may still require masking.
What is How would a business provide information to their customers about mask requirements?
California healthcare workers, those who work in congregate settings, state employees, K-12 teachers and school staff are required to be fully vaccinated. Those not fully vaccinated are required to get tested for COVID-19 regularly and wear a mask at work. As of February 22, 2022, workers who have completed their primary vaccination series but contract Covid-19 can defer their next booster dose by up to 90 days from infection.
What is Are people with certain jobs required to be vaccinated?
I understand you may be frustrated, but I’m not required to listen to profanity/personal insults. I would be happy to help you further, but I must warn you now that if you continue speaking to me in that manner, I will be forced to disconnect the call. May we please start over with this part of our discussion? Again, I’d truly be glad to help you if I can.
What is if caller is using profanity and/or being verbally abusive towards you personally ?
On January 31, 2022 the U.S. Food and Drug Administration (FDA) approved a second COVID19 vaccine. The vaccine has been known as the Moderna COVID-19 Vaccine; the approved vaccine will be marketed as Spikevax for the prevention of COVID-19 in individuals 18 years of age and older.
What are QUESTIONS RELATED TO MODERNA VACCINE APPROVAL
Influenza (flu) and COVID-19 are both contagious respiratory illnesses, but they’re caused by different viruses. COVID-19 is caused by a new coronavirus (called SARS-CoV-2) and flu is caused by influenza viruses.
What are the similarities and differences between influenza (flu) and COVID-19/ or Twindemic
As of March 1, 2022, the California Department of Public Health no longer requires masks in most indoor public spaces. However, in some public places like airports and hospitals, all individuals are still required to wear a mask regardless of vaccination status, and some municipalities, as well as businesses, may still require masking. No person can be prevented from wearing a mask as a condition of participation in an activity or entry into a business.
Can businesses turn customers away for not wearing masks?
Federal pandemic unemployment benefits ended on September 4, 2021. This includes the Pandemic Unemployment Assistance (PUA) program, which targeted unemployed or partially unemployed Californians who are business owners, self-employed, independent contractors, and others who traditionally don’t qualify for regular unemployment insurance (UI).
If I’m self-employed, an independent contractor, or a business owner, am I still eligible for unemployment insurance (UI)?
If you are with a media outlet and have questions for the California Department of Public Health, please email CDPHpress@cdph.ca.gov
What is calls from the media
On February 17, 2022, Governor Gavin Newsom unveiled the state’s SMARTER Plan, the next phase of California’s pandemic response.
What is FOR QUESTIONS RELATED TO FEB. 17, 2022 GOV ANNOUNCEMENT ON SMARTER PLAN
In general, it is recommended to test immediately after being exposed to someone who has tested positive or has symptoms consistent with COVID-19, even if you’re vaccinated or have no symptoms. If the initial test is negative, and the exposed individual remains asymptomatic, testing is recommended again 5 days after exposure
What is How often will I need to get tested following an exposure?
The White House is making N95 masks available for free to U.S. residents. Every person is allowed up to three (3) free, adult-size masks while supplies last, and masks will be made available through local pharmacies and community health center sites across the country. You can pick up yours at community health centers or pharmacies like CVS, Walgreens, Krogers, Walmart and Sam’s Club.
What is How do I get a free N95 mask?
Governor Gavin Newsom signed a bill that will give small businesses hit hardest by this pandemic a $6.2 billion tax cut over the next six years. Under the legislation, the forgiven PPP loans that businesses received from the federal government during the pandemic will not be counted as taxable income, and these businesses can also deduct the costs of expenses that those loans paid for.
What is the Small Business Tax Cut?