Support Mode
Factory Mode
Turnaround Mode
Strategic Mode
Duties of IT Governance
100
Support mode has both a low need for reliability and a low need for
What is strategic IT?
100
Factory mode has a high need for this but a low need for strategic IT
What is reliability?
100
Turnaround mode has a low need for reliability but a high need for this
What is strategic IT?
100
"spend what it takes, and monitor results like crazy" is the spending mantra of this mode.
What is strategic mode?
100
Board oversight would help this Chief officer manage critical corporate information assets.
What is the CIO?
200
In Support mode companies can suffer repeated service interruptions of up to ? hours without serious bottom-line consequences
What is 12 hours
200
Companies that require a high level of reliability tend to use this committee
What is audit committee?
200
Turnaround mode typically accounts for 50% of capital expenditures and 15% of what?
What is corporate costs?
200
An IT governance committee should be chaired by this person in Strategic Mode.
What is an IT expert?
200
This committee helps projects remain under control and the company carve out competitive advantage.
What is the IT governance committee?
300
In support mode, companies can quickly revert to this if need be.
What is manual procedures?
300
What type of operations are typically assiciated with this type of mode.
What is manufacturing operations?
300
Companies in Turnaround modes should evaluate these types of advancement opportunities and identify technology based competitive threats.
What is technological advancement opportunities?
300
A company in strategic mode cannot sustain these types of occurrences.
What are power outages and natural disasters?
300
This can reduce a company's profits by millions of dollars
What is an attack by a hacker or virus?
400
In support mode, companies have little need for this capability.
What is extranet capability?
400
In Factory mode it is very difficult for companies to revert to what type of proceedures?
What is manual proceedures?
400
Companies can be subject to legal problems if they don't tread carefully around which type of issues relating to IT?
What is intellectual property?
400
External factors such as this can force a company into strategic mode.
What is competitors or competitive pressure?
400
This type of member is necessary for a successful IT governance board.
What is IT expert?
500
What is the spending mantra of the support mode?.
What is "dont waste money"?
500
What is the spending mantra for the factory mode?
What is "don't cut corners"?
500
What is the spending mantra of Turnaround mode?
What is "don't screw it up"?
500
When developing an IT governance policy, an organization's strategic need(s) and this other need should be examined
What is operational need(s)
500
This is the most frequent source of IT related surprise.
What is ineffective project management?
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