Branch Network Communication
System to obtain the branch's IP address
What is OneMain Nexus
Device that provides internet connection to desktop set-up while in office
What is Avaya desk phone
Loan doc printer models in the branch
What is MX711
What is MX622
Program used when connecting on company issued laptop
What is Global Protect
System used to view VDI/PVM/VM connection and other details
What is Citrix Cloud
IP address for Network Connection
What is .16
Company issued device that is given to branch users for WFH
What is Chromebook
Used to find jam history on printer calls
What is typing /se behind IP Address when remoted
or
Event Log Summary
Program used to connect when using personal device
What is Citrix
Program to obtain PIN for Document/Collateral Capture
What is ELF
Program used to ping network equipment
What is command prompt
Device HQ and BM company issued laptops use to connect in office (gives access to external devices and
What is Port Replicator
Check Printer Model
What is ST9722
Entire home set-up with company equipment
What is Meraki
Screen from which the caller can obtain the IP address for a HP desktop or mobile device
What is grey screen
Information required in your INC for each equipment that you ping
What are ping statistics
Cable that allows touchscreen capabilities
What is upstream cable
Must do steps to process if Loan doc printer down and escalating ticket
What is forward class print and windows print
The process that connects the TMs VDI to the SCORE that they are working in
What is Set SCORE
Remote Management Program on MAC and iPads
What is JAMF
First step to take if back up battery is showing 'Replace Battery' and beeping
What is self test
Device that DMs are provided
What is a surface
Where branch TMs or OneSupport goes to start/stop CLASS writers
What is Printer Controls
Initial login screen for company issued surface
What is Bit Locker
Program that Branches use to contact customer's (hint: not the avaya phone)
What is Click-to-Dial