Customer Service 1
What does CSR stand for?
customer service respresentative
A centralized facility or department within an organization that is equipped to handle a large volume of inbound and outbound telephone calls, as well as other forms of communication such as emails, live chat, and social media messages.
C _ _ _ (four letters)
C _ _ _ _ _ (six letters)
call center
The amount of money a company decides to spend on promotion, marketing and publicity.
A _ _ _ _ _ _ _ _ _ _ (eleven letters)
B _ _ _ _ _ (six letters)
advertising budget
The short period during TV programmes when advertisements are shown.
C _ _ _ _ _ _ _ _ (nine letters)
B _ _ _ _ (five letters)
commercial break
A person who gains unauthorized access to internet systems.
H _ _ _ _ _
hacker
Another way to say "collect data".
G _ _ _ _ _ (six letters)
I _ _ _ _ _ _ _ _ _ _ _ (eleven letters)
gather information
The group of individuals or entities that regularly purchase goods or services from a particular business.
C _ _ _ _ _ _ _ (eight letters)
B _ _ _ (four letters)
customer base
To advertise a product by using it as a prop in a TV show or film.
P _ _ _ _ _ _ (seven letters)
P _ _ _ _ _ _ _ _ (nine letters)
product placement
To quickly become extremely popular on the Internet through social media.
G _ V _ _ _ _
go viral
The first or main page of a website.
H _ _ _ _ _ _ _ (eight letters)
homepage
Another way to say "handle concerns"
D _ _ _ (four letters)
W _ _ _ (four letters)
C _ _ _ _ _ _ _ _ _ (ten letters)
deal with complaints
The tendency of customers to consistently choose and support a particular brand, product, or service over competitors, often as a result of positive experiences, satisfaction, or emotional connections.
C _ _ _ _ _ _ _ (eight letters)
L _ _ _ _ _ _ (seven letters)
customer loyalty
Large news outlets like TV, newspapers and magazines.
M _ _ _ M _ _ _ _
mass media
Something written by a company for newspapers and magazines and websites to share and publish.
P _ _ _ _ R _ _ _ _ _ _
press release
The study and use of systems (especially computers and telecommunications) for the storage, retrieval and sending of data/information.
I _ _ _ _ _ _ _ _ _ _ (eleven letters)
T _ _ _ _ _ _ _ _ _ (ten letters)
information technology (IT)
A set of principles, rules, guidelines, or protocols established by an organization, government, or individual to guide decision-making and actions in various situations.
P _ _ _ _ _ (six letters)
policy
Direct interaction or communication between individuals who are physically present in the same location.
F _ _ _- T _ - F _ _ _
face-to-face
Recommendations made by individuals to other individuals about a product of service.
W _ _ _ O _ M _ _ _ _
word of mouth
The viewing schedule when most people watch TV or listen to a broadcast.
P _ _ _ _
T _ _ _
prime time
Sensational content or headlines specifically written to encourage visitors to visit a webpage, view a video, etc.
C _ _ _ _ _ _ _ _ (nine letters)
clickbait
To identify, analyze, and solve problems or issues that arise within a system, process, or device.
T _ _ _ _ _ _ _ _ _ _ _ (twelve letters)
troubleshoot
The practice of contracting out certain business functions, tasks, or processes to external service providers or third-party organizations rather than handling them internally within the company.
O _ _ _ _ _ _ _ _ _ _ (eleven letters)
outsourcing
Something that encourages someone to take a particular action, such as making a purchase or clicking a link on a website.
C _ _ _ T _ A _ _ _ _ _
call to action
To call someone with the aim of selling something without them asking you to do so.
C _ _ _
C _ _ _
cold call
What does the abbreviation URL stand for?
uniform resource locator: the full address of a website or webpage,