RA's
What does RA stand for?
What is:
Restart Advisor
You booked an appointment but forgot to hit "Save" on the CRM. Legally, does the appointment exist?
No, if it’s not on the system, it never happened in the eyes of DWP compliance.
How long does the Restart Scheme officially support a participant from their start date?
What is:
12 months
What is the primary goal of the (IWS) team?
What is:
To provide ongoing mentoring and advice during the first few months of employment to ensure job retention
What day of the week is the weekly fire alarm test?
What is:
Every Tuesday
What is the name of the RA that started alongside Isaac?
What is:
Karshena
What is the earliest an RA can mandate a ppt?
What is:
Minimum 2 appts.
What is the minimum acceptable evidence required to claim a "Job Start"?
What is:
An official employment verification form, signed contract, or first payslip showing the start date, first ping.
How many hours of free childcare are parents entitled to when working above 16hrs a week?
What is:
30hrs
In the SMART acronym, what does the "R" stand for?
What is:
Realistic/Relevant
Who was the last RA to exit Ingeus?
What is:
Noushin
During a standard 1-to-1 review appointment, what percentage of the time should the Advisor be doing the talking?
What is:
Around 30% to 40% – Using motivational interviewing so the participant drives the action plan.
What is the maximum spend per item for ppt clothes?
What is:
£40
A participant is extremely nervous about an upcoming job interview and is convinced they will freeze up. What internal support service can you book them into?
What is:
A dedicated Mock Interview Session or Confidence Building Workshop
What does CSCS stand for?
What is:
Construction skills certification scheme
In Alphabetical order what RA's name comes first?
What is:
Ana
What is the minimum number of appts a ppt would have on the program?
29
What is the eligibility criteria for opting out?
In work, working 18+ hrs a month
AET (Above Earning Threshold)
COC Received making PPT voluntary
How many observations should be completed by all performance coaches in a month?
What is:
650 (Will allow 50 difference)
What does MAN stand for?
What is:
Mandatory Activity Notice
You have 5 secs to name 3 RA'S begining with the letter M
What is: Michael/Mahlet/Muhammad/Muna/Maria/Milan
How long after the WHO should the IA be booked in?
What is:
Maximum 5 working days
What does MAPPA stand for?
What is:
Multi Agency Public Protection Arrangements
How many specialists has Ingeus employed for the restart scheme? (Housing, Well-being and Career coaches)
What is:
10
How many pieces of evidence need to be uploaded when paying for ppt travel via oyster card?
What is:
2 (Receipt and Travel form)