WHAT IS IN A BILL
WHAT DATES CAN NOT BE USED FOR PICK A DATE
29,30,31
LIGHTS FLICKERING, DIMMING.
VOLT
BILL IS AUTOMATIC PAID?
AUTOPAY/DRAW DRAFT
THIS IS USED WHEN THE METER IS NOT COMMUNICATING PROPERLY
RRHB
REREAD DEVICE METER
NON AUTH ACCT
NAME
ADDRESS
PHONE
LAST 4 SSN
THE AMOUNT OF DAYS IN A BILLING CYCLE
21 DAYS
NEEDED TO ADJUST A BILL WHEN METER IN NOT READING CORRECT?
INBA
ANNUAL HOUSEHLD OF $12,000 OR LESS IS ELIGIBLE
LIMITED INCOME (ARKANSAS)
THIS IS SUBMITED WHEN WE INVESTIGATE A CUSTOMER OF ABUSING SERVICES
TAMS
THIS IS WHERE WE CAN SEE EVERY FOOTPRINT ON THE ACCT
ACTIVITIES
WHERE CUSTOMERS HAVE TO PAY WHEN DNAC APPEARS ON ACCOUNT
WHAT IS QPC?
INTERNAL ESCALATION
INMC
PUBLIC BENEFIT FUND CREDIT
THIS IS CREATED AFTER A TDEM WAS ISSUED AND RESOLVED
WHERE WE CAN SEE THE CUSTOMERS CREDIT HISTORY WITH ENTERGY (13 MONTH PERIOD )
CREDIT HISTORY
WHAT OPTIONS DO CUSTOMERS HAVE TO RECEIVE BILLS?
PAPER/PAPERLESS
LIGHT IS OUT, FLICKERING, OR STAYING ON ALL DAY
NLOT
ALLOWS ORGANIZATIONS TO PAY FIX MONTHLY PAYMENT?
EQUAL PAY
DEAD METER, METER REQUIRED
IVZU
INVESTIGATE DEAD METER
THIS IS WHERE WE LOOK TO SEE WHY THE ACCOUNT IS ON HOLD FOR VERIFCATION AND/OR PENDING PERMITS
PREMISE NOTES
WE USE THIS FILE TO READ A HIGH BILL?
BILL ANALYZER,
TRANSFERING CREDITS, WRITE OFFS AND FINAL BILL BALANCE.
INWO
ALLOWS BP TO GET FEWER OR A SINGLE STATEMENT FOR MULTIPLE ACCTS.
COLLECTIVE BILLING
TDIS
THIS WHERE WE CAN FIND AUTHORIZED USERS ON A CUSTOMER ACCOUNT
RELATED CONTACTS