Happy Path
Missing Info/RESUB
Music/Famous
Prior Auth's
Boyer's Warriors
100

Initiates the Data Entry process.

What is Transform document?



100

The PRIMARY LANGUAGE field defaults to this language.

What is ENGLISH?

100

This famous artist was known as "THE KING OF POP".

Who is MICHAEL JACKSON?

100

This step must be completed before calling the PBM to avoid delays and ensure all required information is ready.

What is gathering necessary information?

100

This is Sumaiyah Zaidi's favorite "short night" drink.

What is an OLD FASHIONED?

200

Pink Book

What is the Member Plan icon?

200

TEXT

What is the default method of contact?

200

She is the second highest ranked Tik Toker in the world. 

Who is Charli D'Amelio?

200

You must introduce yourself and mention this about the call before discussing patient information.

What is this call is on a recorded line?

200

Melissa Linsenman is known as this throughout her town.

What is the "Tomato Expert"?

300

Found at the bottom of the first 4 pages of Enrollment Form.

What is Veeva Code?

300

These two records are transformed for a resubmission.

What are Member Plan & Prescription?

300

This famous Rock musician that hailed from the great state of New Jersey had a huge hit single, "Livin' On A Prayer", that topped the charts.

Who is Jon Bon Jovi?

300

Generic name & Brand name

What is BRINSUPRI - BRENSOCATIB?

300

The main thing that Russell Boyer's Warriors have in common. 

What are FOODIES? (They LOVE to eat!)

400

Creates the Care Plan for the patient.

What is enroll patient?

400

These two things are needed to marry the Resub info & the initial missing info filed.

What are the Patient File and the Care Plan Number?

400

In 1886 France gifted the Statue of Liberty to the United States which can be found on this famous island.  

What is Liberty Island?

400

You should verify you’re speaking to the correct department for this type of inquiry before proceeding with the call.

What is the Prior Authorization Department?

400

Samantha Sloane's absolute favorite thing to do on her free time.

What is travel the world?

500

Caregiver

What is an Authorized Contact? 



500

HCP Signature and Date, HIPAA Consent, HCP NPI, Patient Mailing Address, Primary Payer...

What is information that may stop the SP Triage?

500

The US Women's National Soccer Team has won this many World Cup Trophies.

What is FOUR?

500

You should ask the PBM to send the approval or denial letter to this location.

What is inLighten Patient Support at the provided fax number and/or email?

500

Donna Hilliard's favorite Holiday.

What is Halloween?

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